Offering Manager WebSphere Application Server & Voice Gateway

June 29, 2018

Watson calling – Improve telephone-based customer service and brand perception

According to a new 2018 survey on IVRs, 83% of respondents said they would avoid a company after a poor experience with an interactive voice response system. Learn about Watson Assistant, a service which can interact with end users using natural language, and is already in use for text-based interactions.

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