Offering Manager WebSphere Application Server & Voice Gateway

Watson calling – Improve telephone-based customer service and brand perception

June 29, 2018 | Conversational Services, Watson APIs

According to a new 2018 survey on IVRs, 83% of respondents said they would avoid a company after a poor experience with an interactive voice response system. Learn about Watson Assistant, a service which can interact with end users using natural language, and is already in use for text-based interactions. ...read more