Mary Reisert

IBM Watson at Think 2018

January 11, 2018 | AI, Events

All of IBM’s essential technologies – Blockchain, AI, Cloud, Data, Security, Systems and more – will be under one roof, on one of the largest stages in the U.S., for three days only. Welcome to IBM Think. We invite you to join us for our global event March 19-22 at Mandalay Bay in Las Vegas. more

Get the Forrester Report on how to make customer service smarter, faster and more cost effective

November 16, 2017 | AI, AI for the Enterprise, Conversational Services...

Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic. more

The biggest trends of SXSW Interactive: AI and Chatbots

March 15, 2017 | Developers, Events

We’re in the midst of SXSW Interactive here in Austin, Texas. What’s the hot topic around Interactive? AI and chatbots. With that mind, I decided to attend the “Building B2B Bots” session hosted by Dharmesh Shah, Founder and CTO HubSpot inbound marketing. The digital marketing whiz and noted startup angel investor led the conversation about more

5 things you need to know about the future of messaging platforms

March 6, 2017 | Conversational Services, Developers

What’s great about living and working in Austin, TX is the abundance of meet-ups and learning opportunities. My day job at Watson involves helping to market Watson Conversation. Sure I understand the terminology and have experience using our API, but I wanted to develop a deeper understanding of the chatbot scene here and learn the more

IBM Learning Lab 101: A beginner’s guide to getting started

January 18, 2017 | Developers, THINK

Are you a beginner coder? Creative technologist? Interested in cognitive computing? I fall into the beginner coder portion, with a few general information sessions from General Assembly Austin under my belt. Currently, I am the Social Business Manager for IBM Watson. Prior to joining the Watson team, I previously worked at the Chicago Cubs as more