Md Mansurul Bhuiyan

Watson Tone Analyzer: 7 new tones to help understand how your customers are feeling

April 26, 2017 | Conversational Services, Developers

We are pleased to announce the launch of a new Tone Analyzer endpoint trained for customer engagement scenarios, trained on customer support conversations on twitter. Tones included are frustrated, sad, satisfied, excited, polite, impolite and sympathetic. ...read more