February 10, 2017

How Staples is making customer service “easy” with Watson Conversation

The big red button has leapfrogged past its pop culture iconic status and developed into a real-time, functional office tool.

August 2, 2016

Getting started with Watson Conversation in 6 simple steps

You’re interested in building a bot, but you don’t know where to start. Sound familiar?

June 9, 2016

How to keep Millennials as customers

If pop culture is to be believed, then our relationship with machines is something to be nervous about. Sure, C3PO is great, but for every instance...

June 1, 2016

Press 1 for a frustrating experience: fixing customer service

IBM Watson Engagement Advisor is a cognitive technology that leverages a natural language interface to create a positive experience.

April 5, 2016

Using Watson to improve customer service

According to a survey of contact center executives conducted by Consero Group, the number one goal for customer service centers in 2016 is to...

March 16, 2016

Advancing customer service with Watson Engagement Advisor

  We've all been there. The Internet goes down. Your bank card stops working. Or maybe your ‘go-to’ login is no longer a ‘go-to’....