February 10, 2017
How Staples is making customer service “easy” with Watson Conversation
The big red button has leapfrogged past its pop culture iconic status and developed into a real-time, functional office tool.
August 2, 2016
Getting started with Watson Conversation in 6 simple steps
You’re interested in building a bot, but you don’t know where to start. Sound familiar?
June 9, 2016
How to keep Millennials as customers
If pop culture is to be believed, then our relationship with machines is something to be nervous about. Sure, C3PO is great, but for every instance...
June 1, 2016
Press 1 for a frustrating experience: fixing customer service
IBM Watson Engagement Advisor is a cognitive technology that leverages a natural language interface to create a positive experience.
April 5, 2016
Using Watson to improve customer service
According to a survey of contact center executives conducted by Consero Group, the number one goal for customer service centers in 2016 is to...