Watson Blog

Jonathan Young

Program Director, Watson Engagement Advisor Marketing

Articles by Jonathan

AI is redefining customer service. Does your call center stack up?

More than 62% of customers will consider switching to a competitor after only 1-2 bad experiences ...

Top 4 foolproof ways to build better chatbots

Successful bots need to be truly customer-centric, solve a real problem, and work reliably across devices, platforms and channels, 24x7. The key is to focus on one channel before expanding to other environments and grow engagement. Businesses need to...

Getting started with Watson Conversation in 6 simple steps

You’ve heard the hype about bots. You understand the opportunity, but you’re not sure if you have the right skills. You’re interested in building a bot, but you don’t know where to start. Sound familiar? With the launch of Watson Conversation...

How to keep Millennials as customers

If pop culture is to be believed, then our relationship with machines is something to be nervous about. Sure, C3PO is great, but for every instance of fictional technology helping mankind, there are many more Skynets just waiting to finish us off. ...

Press 1 for a frustrating experience: fixing customer service

It’s fair to say that when a customer has a problem, he or she would like it solved quickly, ...

Advancing customer service with Watson Engagement Advisor

We’ve all been there. The Internet goes down. Your bank card stops working. Or maybe your ‘go-to’ login is no longer a ‘go-to’. Whether you’re the one making the call or the company fielding the call, there’s one thing that ...