Emily Winchurch
Watson Product Marketing
Articles by EMILY
How Watson Assistant helped UAMS answer the public’s health questions
The University of Arkansas for Medical Sciences (UAMS) is the state’s only health sciences ...
CodeObjects + IBM: The best customer experience in the worst of times
When a hurricane hits, the last thing homeowners (or their insurers) need, or want, is to be on hold...
Clerk of the Superior Court in Maricopa County: Delivering fast, accurate answers to the public
The Clerk of the Superior Court in Maricopa County, based out of Phoenix, Arizona, receives ...
Independent study finds IBM Watson Assistant customers can accrue $23.9 million in benefits
Companies increasingly understand the importance of the customer experience, and are focusing on ...
What’s happening in conversational AI
Conversational AI is a type of artificial intelligence that enables software to understand and interact with people naturally, using spoken or written language. Chances are you’ve encountered conversational AI or chatbots on your smartphone or ...
How to retain customers and agents with AI
Companies spend on average $4,000 or more to hire a call center service agent, with an additional average of $4,800 or more to train them. The high costs coupled with a 30% average employee turnover at U.S. call centers has put the pinch on the ...
Announcing the AI solution with voice for contact centers
IBM Customer Care Voice Agent is easy to set up and connect to existing call center infrastructure or telephone networks. That's part of the reason Forrester named IBM Watson Assistant the leader in their report, “The Forrester New Wave™: ...
IBM Watson and Topcoder – Building cost effective chatbots for your business
Topcoder is home to the world’s largest network of designers, developers, and data scientists. ...
Why businesses must follow customers to a frictionless future
If there's one thing that business leaders should take on board in 2018, it's this: customers will ...
