Watson Product Marketing
Clerk of the Superior Court in Maricopa County: Delivering fast, accurate answers to the public
May 21, 2020 | AI for the Enterprise, Conversational Services
The Clerk of the Superior Court in Maricopa County, based out of Phoenix, Arizona, receives thousands of service requests each day from its 4 million residents. Citizens often reach out with time-sensitive requests, like applying for marriage licenses, renewing passports and accessing court records. The Clerk of the Superior Court employees were becoming inundated with ...read more
Independent study finds IBM Watson Assistant customers can accrue $23.9 million in benefits
March 2, 2020 | AI for the Enterprise
Companies increasingly understand the importance of the customer experience, and are focusing on greater customer-centricity in how they interact, engage and serve customers. Yet customer service continues to fall short of consumer and buyer expectations, with limited service hours, multi-step routing journeys, and long wait times. Besides the immediate frustration relayed to contact center agents ...read more
What’s happening in conversational AI
February 21, 2019 | Conversational Services
Conversational AI is a type of artificial intelligence that enables software to understand and interact with people naturally, using spoken or written language. Chances are you’ve encountered conversational AI or chatbots on your smartphone or other smart device. ...read more
How to retain customers and agents with AI
January 14, 2019 | AI for the Enterprise, Conversational Services
Companies spend on average $4,000 or more to hire a call center service agent, with an additional average of $4,800 or more to train them. The high costs coupled with a 30% average employee turnover at U.S. call centers has put the pinch on the bottom line. ...read more
Announcing the AI solution with voice for contact centers
September 21, 2018 | AI for the Enterprise, Conversational Services
IBM Customer Care Voice Agent is easy to set up and connect to existing call center infrastructure or telephone networks. That's part of the reason Forrester named IBM Watson Assistant the leader in their report, “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018.” ...read more
IBM Watson and Topcoder – Building cost effective chatbots for your business
May 31, 2018 | AI for the Enterprise, Conversational Services, Developers
Topcoder is home to the world’s largest network of designers, developers, and data scientists. Working with IBM and Topcoder, you can get a business ready low cost chatbot built with Watson Assistant for just $10,000 in just 2-6 weeks ...read more
Why businesses must follow customers to a frictionless future
March 12, 2018 | AI, Conversational Services
If there's one thing that business leaders should take on board in 2018, it's this: customers will not wait around for you anymore. Today, customers want seamless customer experiences that deliver what they want, how they want it, right now. Businesses must do more to reduce customer effort, and it is a trend that contact center managers cannot ignore. ...read more