Emily Winchurch
Watson Product Marketing
Articles by EMILY
What is good customer service and why do you need it?
Good customer service is table stakes for any successful business. Providing great customer service (including great customer support) ensures your new customers will keep coming back, and it deepens their relationship with your brand, service, or ...
How GlaxoSmithKline launched 16 virtual assistants in 10 months with Watson Assistant
GSK is a global pharmaceutical company that researches, develops, and manufactures innovative ...
How Watson Assistant helped UAMS answer the public’s health questions
The University of Arkansas for Medical Sciences (UAMS) is the state’s only health sciences ...
CodeObjects + IBM: The best customer experience in the worst of times
When a hurricane hits, the last thing homeowners (or their insurers) need, or want, is to be on hold...
Clerk of the Superior Court in Maricopa County: Delivering fast, accurate answers to the public
The Clerk of the Superior Court in Maricopa County, based out of Phoenix, Arizona, receives ...
Independent study finds IBM Watson Assistant customers can accrue $23.9 million in benefits
Companies increasingly understand the importance of the customer experience, and are focusing on ...
How to retain customers and agents with AI
Companies spend on average $4,000 or more to hire a call center service agent, with an additional average of $4,800 or more to train them. The high costs coupled with a 30% average employee turnover at U.S. call centers has put the pinch on the ...
