DeAnn Gould-Lancaster

How Tax Pros are Transforming the Customer Experience with Watson

February 1, 2017 | AI for the Enterprise

As an H&R Block tax pro and Enrolled Agent, I’ve seen just about everything that you can see in the tax world. From someone who tried to claim a cruise as a tax deduction and someone else who wanted to deduct their expenses from playing in a Fantasy Football League. Tax preparation sometimes gets a more