Head of Strategic & Technology Partnerships, LivePerson

The future of call centers and customer service is being shaped by AI

October 20, 2017 | AI, AI for the Enterprise, Conversational Services

Customers today expect seamless interactions with brands whenever and wherever they choose. Given a choice, 70% of customers today prefer messaging over voice for customer support. Learn how LivePerson and Watson teamed together to create LiveEngage, the first out-of-the-box integration of Watson-powered chatbots with human agents. ...read more