Watson Blog

Brenna McCarthy

Content Director, IBM Watson

Articles by Brenna

Using conversational AI to support employees’ psychological needs

Using conversational AI to support employees’ psychological needs

Healthcare workers put on a brave face each day to serve those who are suffering, and in doing so ...

How Fiserv improved a cumbersome client service experience with a Watson-enabled virtual agent

How Fiserv improved a cumbersome client service experience with a Watson-enabled virtual agent

The IT team at Fiserv uses AI to streamline customer and agent interactions Watson Assistant ...

How Telstra built an AI virtual assistant for HR

How Telstra built an AI virtual assistant for HR

After transforming its customer service with virtual assistants, Australia’s largest telco is turning its attention to human resources, another sector ripe for AI disruption. Telstra provides services to millions of customers across 20 countries, ...

How Cardinal Health started small and scaled fast to improve customer experience and reduce costs

How Cardinal Health started small and scaled fast to improve customer experience and reduce costs

Cardinal Health, Inc. is a global health care services company. Its mission is to remove healthcare ...

How to increase customer loyalty? Lead with conversational AI in your customer experience.

How to increase customer loyalty? Lead with conversational AI in your customer experience.

The digital-first shopping experience gives consumers unprecedented access to the brands they love ...

Emerge smarter with Watson: How conversational AI keeps us connected in a post-COVID-19 world

Emerge smarter with Watson: How conversational AI keeps us connected in a post-COVID-19 world

With the COVID-19 pandemic not yet in the rearview mirror, organizations are figuring out how to ...