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Client Success Stories

IT and customer service

How Fiserv improved a cumbersome client service experience with a Watson-enabled virtual agent

The IT team at Fiserv uses AI to streamline customer and agent interactions Watson Assistant ...

by Brenna McCarthy

AI for the Enterprise

Person accessing documents and data

How Telstra built an AI virtual assistant for HR

After transforming its customer service with virtual assistants, Australia’s largest telco is turning its attention to human resources, another sector ripe for AI disruption. Telstra provides services to millions of customers across 20 countries, ...

by Brenna McCarthy

AI for the Enterprise

Financial market research

How EquBot is beating the market with AIEQ, the AI-powered ETF

Asset managers, banks, and other financial institutions employ armies of analysts to sift through ...

by Katelyn Rothney

AI for the Enterprise

Medical research

How Keystonemab is using Watson to revolutionize drug discovery

Tushar Satav was about to supplement his career in pharmaceutical research with an MBA in data ...

by Katelyn Rothney

AI for the Enterprise

Gartner

Gartner names IBM a Leader in 2021 Magic Quadrant for Insight Engines

Gartner has once again recognized IBM as a “Leader” in its Magic Quadrant for Insight Engines. ...

by Luke Palamara

AI for the Enterprise

Forrester

Independent study finds IBM Watson Discovery customers can accrue $6.13M in benefits

The impact of natural language processing March 2021 saw the release of a commissioned study ...

by Katelyn Rothney

AI for the Enterprise

brand awareness

How to drive brand awareness and marketing with natural language processing

To grow brand awareness, a successful marketing campaign must be data-driven, using market research ...

by Katelyn Rothney

AI for the Enterprise

Uneven weighing scale

Using Watson NLU to help address bias in AI sentiment analysis

Previously on the Watson blog’s NLP series, we introduced sentiment analysis, which detects ...

by Sean Sodha

AI for the Enterprise

What to expect in the NLP space in 2021

2020 has been a great year for the advancement of Natural Language Processing (NLP). We have seen a large number of organizations, from small ventures to massive enterprises, adopt NLP into their business solutions and data pipelines. With this high ...

by Sean Sodha