Conversational Services

New Watson Assistant updates to provide GDPR support

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Notice: Clients are responsible for ensuring their own compliance with various laws and regulations, including the European Union General Data Protection Regulation. Clients are solely responsible for obtaining advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulations that may affect the clients’ business and any actions the clients may need to take to comply with such laws and regulations.

The products, services, and other capabilities described herein are not suitable for all client situations and may have restricted availability. IBM does not provide legal, accounting or auditing advice or represent or warrant that its services or products will ensure that clients are in compliance with any law or regulation.

IBM is committed to providing our clients and partners with data privacy, security and governance solutions to assist you on your journey to become GDPR ready. To that end, Watson Assistant has introduced a few new capabilities.  

 The two main features are: 

  1. Customer tagging
  2. The ability to delete a customer’s logs based on their label

 Labeling Data 

To be able to delete data, you will first need to label it. This can be achieved by tagging each call with a unique Customer ID for each user. This allows the end user data to be tracked with its own personal identifier. 

Deleting Data 

A new Delete API endpoint has been made available to respond to delete requests from end users. To delete data, simply pass Customer ID of that specific user into the Delete API endpoint.  

More information on how to implement these new features can be found in our technical documentation. 

IBM offers GDPR services and solutions across the entire business from strategy, to compliance readiness, election, operational execution and security protection. Learn more about IBM’s own GDPR readiness journey and the API reference here. 

 

Not Already using Watson Assistant? Get started today.

 

 

Watson, Offering Management

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