The Australian Broadcasting Corporation (ABC) recently profiled 13-year-old Canadian tech prodigy Tanmay Bakshi who started using computers at age five, launched his first app at age nine, and has been working with IBM’s AI and cognitive APIs for a couple of years now.
Tanmay is in a different league from the average pre-teen. In 2013, at age nine, he built “tTables,” an app to help kids learn multiplication which Apple’s App Store accepted after rejecting it three times. An incredible achievement for a child who loves to code but is largely self-taught.
Nearly 80% of contact centers say their current customer service systems won’t meet their future needs. Traditional CX data systems classify and organize data for streamlined reporting, often leading to the oversimplification of complex customer interactions, leaving qualitative data ‘in the water,’ dark. Learn how Max Kelsen is using AI to shine a light on customers’ dark data to help them realize greater value from their entire data berg, not just the tip, creating custom knowledge domains 66% faster and with 97% accuracy.
We interviewed over 3,000 C-suite executives in 20 industries and 90 countries to understand their approach to AI and cognitive technology. More than half of them believe AI gives them a competitive advantage by improving customer experience. To compete, organizations are “rewiring” their operating models for speed and responsiveness.
Key points: – Woodside Energy has been working with Watson to make decades of expertise available to its engineers. – Watson ingested the equivalent of 600,000 pages of information, or 30 years of knowledge – Watson helped reduce the time spent searching for expert knowledge by 75% Learn more Woodside Energy is Australia’s largest […]