December 21, 2016 | Written by: Brian Leffler
Categorized: Cognitive Enterprise
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We’re pleased to announce that the Premium Edition of Watson Virtual Agent is now available. The Premium Edition has the same capabilities as the Standard Edition, but provides data isolation and features for businesses with higher security expectations. This software as a service (SaaS) offering is designed to meet the reliability needs of the Enterprise market.
What you get in the Premium Edition
The Premium Edition of Watson Virtual Agent offers a single tenant isolated model, which includes compute-level isolation at the virtual machine and container levels. It includes data encryption in transit and at rest. In addition to offering all of the features in the Standard Edition, the Premium Edition:
- Adds data isolation in separate data containers per client
- Includes historical production data retention for analysis and retrieval
- Includes a service level agreement (SLA)
- Provides 24 x 7 customer support
- Provides a software development kit (SDK) for simplified integration that keeps sensitive information where it belongs, inside your organization and out of the cloud
Seamless customer service
Watson Virtual Agent is a digital customer service agent that is designed to simplify and streamline the customer service and support experience by answering common customer questions in English anywhere, anytime. You can quickly and easily configure and deploy Watson Virtual Agent even if you don’t have technical skills. Because Watson Virtual Agent is pre-trained on the most common questions that customers ask, you can be up and running within hours. The core content is configured, not coded, using an intuitive user interface, which makes it simple to tailor Watson’s answers to the unique specifics of your organization.
After you’ve configured your virtual agent and it’s ready to go, Watson Virtual Agent provides a snippet of code that you can embed within your website or mobile app, so your new virtual agent can begin answering customer questions.
Watson Virtual Agent also includes simple to use analytics that give you insights into your customers, so you can optimize your virtual agent over time. Using the Engagement Metrics Dashboard, you can view analytics about the conversations that your customers are having in real-time. You can analyze trends in the conversations, understand how many users are engaging with Watson and when, and find out what their most pressing needs are. If you want to drill down further into the data, you can export it and combine it with your own analytics tools or share the data with colleagues.
Try out Watson Virtual Agent
It’s easy to try out Watson Virtual Agent to see how it works. Just register for your free trial of IBM Watson Virtual Agent. You don’t have to install anything; all you need is a browser to get going immediately. Contact us to learn more about the Premium Edition and find out which edition is right for your business.