Cognitive Enterprise

How you build a chatbot matters. Here’s why.

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In a recent survey shared on the Watson blog, almost half of respondents indicated that they have previously talked to a chatbot to complete a task. If you were looking for another sign that conversational commerce could, indeed, be the next big opportunity for your business – and the next big area of professional development for you – well, there’s your sign. Ready to build a bot?

Wait! Have you thought about how you will create a chatbot?

As in nearly every other facet of life, when it comes to bot building, you have choices. And, as in nearly every other facet of life, choosing wisely at the beginning will help you avoid a lot of headaches down the line.

Here are a couple of things to keep in mind as you’re thinking about developing a virtual chatbot:

  • Simple tools make chatbot development quicker and easier. Choose tools that are easy enough for technical, semi-technical, and non-technical collaborators alike to use so each member of the development team can contribute their expertise. Better collaboration means better bots built faster.
  • Smarter tools help you create smarter chatbots. Your customers yearn to be understood. Leverage advancements in machine learning and natural language processing to train your chatbot to recognize and respond to the myriad ways a customer can phrase a request.
  • Easy integration equals shorter time to market. You’ve built a great chatbot – now what? Make sure deployment of your internet bot to a variety of channels is as fast and easy as writing a simple API call.

Now that you know how your approach to bot building can influence your bot-building success, are you ready to build a bot?

Yes, if you’re using Watson Conversation. The new Watson Conversation chatbot API makes it easy to build a bot. Watson combines a number of cognitive techniques to help you build and train a bot to automate conversation, all via dramatically simplified tooling that practically anyone can use. You can then deploy your Watson chatbot via mobile device, messaging platform like Slack, or even through a physical robot.

Check out the new infographic below to see how Watson Conversation stacks up against conventional methods, then start building your own basic bot for free on Bluemix.

Infographic comparing Watson Conversation against conventional bot building methods

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