Just about every industry. A thousand different use cases. Every imaginable device. Bots are reaching a tipping point as they increasingly assist in customer and employee interactions in an endless number of ways. Bots let you control consumer devices with your voice. They enhance the way you engage with your bank or insurer. They can let you order a pizza from your favorite messaging app. They can be very narrow in domain scope or much more sophisticated, streamlining interactions across mobile, websites and, increasingly, from messaging apps or social networks — all while dramatically reducing costs.
Alongside all of these incredible benefits, bots have also, to this point, often been under-powered and difficult to build and deploy across platforms.
Today Watson Conversation is moving from experimental to general availability, signifying an important step forward in offering developers a turnkey service that makes it easier and faster to build these natural conversation flows. The new Watson Conversation Service allows developers to build and train a bot with ease thanks to our new tooling. This features a clean and simple user interface allowing you to train a system without touching any code or having a deep understanding of machine learning. This new service is available on IBM Bluemix where you can build and train a basic system at no cost.
Watson combines a number of cognitive techniques to achieve this – defining intents and entities and crafting dialog to simulate conversation, all in one integrated service. The system can then be further refined with supplementary cognitive services to make the interactions more human-like or to enable it to find a suitable answer even when it hasn’t been trained on the question. Finally, Watson Conversation gives developers the flexibility and versatility to build one bot that can be easily deployed anywhere – from social media, Slack, SMS, on mobile, into your website, even on robots.
We encourage you to try Watson Conversation today and join us in building a new generation of cognitive experiences.
We're excited to kick off a new series for the Watson blog, focusing on AI and the developers at IBM Watson. AI is one of the hottest topics in tech, and we want to take a deep dive into AI, but more importantly, for you to get to know the people that help bring Watson to life. To kickoff the series, meet Bill Higgins, distinguished engineer, AI for developers, data and AI.
As you’ve seen and heard at Elevate: AI, this is an exciting time in artificial intelligence – especially in terms of what it can do in business. As more and more enterprises are embarking on their AI journeys, one of the biggest challenges we’re seeing is making sense of the massive amounts of digitized data being produced every day. This is relevant to businesses of all sizes and from all sectors – and we in marketing are certainly no exception.
This week, Ethisphere Institute announced its 2019 list of the World’s Most Ethical Companies—and IBM is one of the few leading companies in the information and technology services category to receive the award. This recognition highlights companies like IBM, working with partners and clients to do the right thing, by operating with integrity every day.