Talent Mobility Remains a Challenge – Watson Career Coach Is Now Ready to Help

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Last month, I attended the annual HR Tech Conference in Las Vegas and was struck by how much has changed since the first one I was at in 2009. Artificial intelligence featured prominently. The topic of diversity and inclusion was a distinct session track for the first time. And I was able to attend a session called, “The Future of Talent Mobility.”

I wasn’t surprised to see a session on talent mobility; multiple clients I’ve met with over the past year said it’s a top initiative. As companies go through digital transformation, it’s both common and imperative that they move people around the organization. Two clients told me that slowing external hiring has put more focus on moving around the people they have. And with the average tenure of millennials in a role being 2.3 years, there is a lot of pressure for organizations to find new roles for them internally, rather than watch talented workers walk out the door.

Back in June, Ben Eubanks of Lighthouse Research and I presented a webinar on the importance of mobility. One case study he highlighted was about Chipotle. These were the statistics he showed:

  • Prior to focusing on talent mobility, they suffered from 52 percent store manager turnover.
  • After introducing talent mobility initiatives, turnover for salaried managers dropped to 35 percent, while hourly manager turnover dropped an astounding 64 percent.

One of the big problems for companies has been a lack of innovative tools for optimizing internal mobility initiatives. Which is why it was a thrill to share with HR Tech attendees that IBM Watson Career Coach is now generally available and ready to provide their employees with a virtual assistant for navigating career moves within the company. It’s a unique tool, powered by artificial intelligence, that puts career pathing in the hands of the employees. They can ask it questions about their career and receive recommendations about various career options that could be a good fit for them. And they can start to apply to jobs internally that fall in line with those goals, or receive relevant upskilling suggestions to reach those roles in the future.

If you haven’t seen it yet, it’s worth a look.

Talent mobility is just one of the ways we are working to transform recruiting. The new IBM Watson Recruitment solution, currently in early adopter release, uses machine learning to help recruiters identify quality candidates and prioritize their work. And you may have seen my discussion with Chris Johnson, CEO of Uncubed, at the NYC Uncubed conference earlier this month, or the interview with Dan Geiger, Manager of Recruiting Operations for Buzzfeed, where we discussed IBM Watson Candidate Assistant and how it can drive real change for candidate experience. Watch the videos of our conversations below and take their new site for a test drive yourself to see the difference AI can make.




Director, Offering Management, IBM Talent Management Solutions

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