Utica Park Clinic

case-study-utica-park-clinic

The Need

Utica Park Clinic needed to balance the challenging financial implications of shifting from fee-for-service to value-based reimbursement, as well as improve the overall quality of care it provides without burdening its care team.

The Solution

Utica Park Clinic selected the Phytel platform, which had the PHM technology it needed to automate its processes and interface easily with the multiple EHR systems currently in use, and incorporated Lean Six Sigma principles to redesign workflows.

The Benefit

Utica Park Clinic initiated 291,426 patient communications to successfully remind patients of almost 140,000 appointments and inform nearly 65,000 patients of an identified gap in care; in addition, it also achieved a ROI of 14:1 and the pilot program generated more than $840,000 in additional billable revenue