Social Programs

Transforming social services: How cognitive technology is helping to protect the most vulnerable

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Health and human service programs are riddled with complexity and uncertainty. The professionals who work in these programs face significant headwinds on their path to progress. Administrators face pressure to transform social services programs while improving outcomes, expanding access to quality care and controlling costs. Caseworkers and their managers spend tremendous amounts of time evaluating data and information, prioritizing conflicting demands, and navigating complex systems of care and regulations to take the right actions for the individuals or families they serve. It can sometimes seem the answer is just beyond their reach, hidden behind what’s irrelevant or inaccessible.

In “Transforming social services: How cognitive technology is helping to protect the most vulnerable” IBM examines how cognitive technology is helping government health and human services organizations get beyond the irrelevant or inaccessible to help find the right answers for their clients. This paper is part of a broader series that explores how cognitive technology is helping address complex problems like disease, natural disasters, aging populations, pollution and illiteracy.

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