Social Programs

Transforming social services: How cognitive technology is helping to protect the most vulnerable

Share this post:

Health and human service programs are riddled with complexity and uncertainty. The professionals who work in these programs face significant headwinds on their path to progress. Administrators face pressure to transform social services programs while improving outcomes, expanding access to quality care and controlling costs. Caseworkers and their managers spend tremendous amounts of time evaluating data and information, prioritizing conflicting demands, and navigating complex systems of care and regulations to take the right actions for the individuals or families they serve. It can sometimes seem the answer is just beyond their reach, hidden behind what’s irrelevant or inaccessible.

In “Transforming social services: How cognitive technology is helping to protect the most vulnerable” IBM examines how cognitive technology is helping government health and human services organizations get beyond the irrelevant or inaccessible to help find the right answers for their clients. This paper is part of a broader series that explores how cognitive technology is helping address complex problems like disease, natural disasters, aging populations, pollution and illiteracy.

To read the rest of this white paper, please fill out the form.

Download this White Paper

More Social Programs stories

The state of telehealth, and its role in the fight against opioid use disorder

Written by Watson Health | Blog Post, Cognitive Computing, Government...

Telehealth is ready to take center stage. Telehealth is in the fight against opioid use disorder. But are consumers and healthcare providers ready to start giving and receiving care via their computers and smartphones, and are private health plans ready to pay for it? Based on recent media reports tracking sentiment toward the technology, telehealth is definitely on an upward trend ...read more


Telehealth emerges as critical weapon for public health officials combating the opioid epidemic

Written by Peggy O'Brien | Blog Post, Child Welfare, Healthcare Data Analytics...

This past October, the U.S. passed a package of bills focused on confronting the nation’s opioid epidemic. Collectively known as the SUPPORT for Patients and Communities Act[1], the legislation contains a number of legal and regulatory tweaks designed to make addiction treatment more accessible. Among them is a new focus on telehealth, which will make ...read more


How hospitals can identify areas for improvement by merging clinical and operational data

Written by Fiona McNaughton | Blog Post, Government, Value-Based Care

The pressure to deliver high quality care at an affordable cost is here to stay. Whether a provider is in a fee-for-service or value-based environment, or straddling both, the relationship between cost and quality is now intimately linked. ...read more