When Bassett Healthcare decided to employ automated patient outreach, it feared its patients would react negatively and reflect this experience in negative ratings about their care at Bassett overall. But by taking a few, purposeful steps, it was able to make automation a success, enhancing patient engagement and increasing the number of care gaps closed.
Practices must be reengineered to provide effective PCMHs — and the environment in which they operate must also change to permit seamless care coordination. But all of this change can be less painful and lead to more productive results if practices use the right combination of technologies to scale population health management.
Learn what healthcare organizations must do to prepare for risk contracting and the level of maturity an organization must achieve before it can take risk. In addition, this paper includes recommendations for health systems to consider as they develop their strategies, as well as case studies that show what some organizations have done to get ready for risk contracting.
Featured in the Population Health Management journal, this analysis examines the efficacy of an automated post-discharge phone assessment for reducing hospital readmissions.
The transformation of healthcare delivery requires high-performance care teams and automation. Additionally, Lean thinking, coupled with automation tools, can make care teams more efficient and productive, while helping practices deliver value-based care to patients and payers.