Case Study

Improving labor costs and length of stay with operational benchmarks

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ProMedica’s 15,000+ employees and nearly 900 employed physicians see more than 1.5 million patients annually, and before its leadership reached out to Truven Health Analytics®, part of the IBM Watson Health™ business, ProMedica knew some of its spending was wasteful.


  • The need
    ProMedica needed to cut operational and medical costs, as well as reduce patients’ length of stay.
  • The solution
    The team used IBM® ActionOI® to benchmark its performance against other systems, identify the areas needing the most improvement and create better processes to eliminate wasteful spending.
  • The benefit
    By participating in the ActionOI operational and financial performance benchmarking program, the team significantly lowered medical supply expenses, cut labor costs and helped the system reduce the average inpatient patient length of stay.
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