Care Management

Harrow Council reducing costs and empowering citizens with help from IBM Watson Health

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Harrow Council in northwest London serves around 250,000 people, in one of London’s most religiously and ethnically diverse boroughs. It is also home to an increasingly large population over the age of 85, a group that is expected to double in size in the next 20 years. Tasked with reducing its social services budget by millions of pounds over four years, Harrow Council wanted to expand its My Community ePurse (MCeP) personal budget management solution.

Harrow Council anticipates using the IBM Watson Care Manager platform to add a healthcare component to its MCeP solution and make it available to a larger audience. The new offering can provide more comprehensive and actionable information to service users, service providers and health and care professionals. The expected benefits include:

  • Empowering citizens to improve their health and well-being by giving them access to services that are tailored to their needs
  • Integrating care with a comprehensive view of social and health services needs so that citizens receive coordinated, tailored care
  • Reducing costs by encouraging more competition among service providers

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