Patient Engagement

Help Us Crack the Code on Patient Engagement

Please join us in helping to identify the critical variables that will establish a deeper understanding of best practices for patient engagement in our industry and help to provide a roadmap for health systems’ future engagement plans.

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Floyd Health Care System

With help from an IBM Watson Health clinical application advisor, Floyd expanded its IBM solutions and used their unique capabilities to progress toward a more robust population healthcare model by adding care coordination activities and improving key process measures.

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The Polyclinic

The Polyclinic turned to its partner IBM Watson Health to help improve compliance with Medicare Annual Wellness Visit requirements.

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Hallmark Health Medical Associates

Hallmark Health Medical Associates wanted to empower its caregivers to improve performance on several key measures by improving documentation and using pre-visit planning and daily huddles.

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Patient Engagement: A foundational strategy based on qualitative interviews with 34 healthcare decision makers

Learn why healthcare organizations should create a comprehensive engagement strategy, the components of such a strategy, including health IT tools, and the steps that organizations can take to build an effective patient engagement program.

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Lean First and Save Your Money: The Value of Process Improvement for Healthcare Providers

The question that I hear the most from healthcare executives on the subject of process improvement is, “How can we afford to build the infrastructure needed to establish an effective in-house, process-improvement program?” My answer is always the same: “Lean first” and save your money.

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Patient Engagement to Promote Population Health Management

Health care is moving to a system focused on value, coordinated around the individual, and integrated into our communities. This will require providers to develop new techniques for engaging patients in their care.

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“Leaning Out” Eight Types of Waste in Primary Care

The Lean philosophy holds that eight types of waste tend to undermine the value of the products and services organizations offer. Here's how those deficiencies might affect a primary care practice—and how providers can overcome them using proven Lean solutions.

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Reducing Unnecessary Readmissions with Automated Phone Assessments

A study published in the Journal of Population Health Management suggests that an automated five-question assessment delivered to patients telephonically within 48–72 hours of inpatient discharge is associated with decreased readmission rates.

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What You Need to Know about the “Leaned Out” PCMH 2017

On March 31, 2017, NCQA will launch the Redesigned PCMH 2017 Program. PCMH 2017 is promoted as a flexible, continuous program, with ongoing support from a designated NCQA Relationship Manager.

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How We Incorporated Behavioral Health into Primary Care

Northeast Georgia Physicians Group realized it needed to incorporate behavioral health into primary care when it began its Patient-Centered Medical Home journey, which included a heavy emphasis on managing care for patients with complex behavioral health needs. To do so, its model was to target patients with poorly controlled chronic conditions and a mental health diagnosis.

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Bassett Healthcare Network

Like many healthcare organizations, Bassett is navigating the complex transition from volume to value-based reimbursement and adopting population health management techniques as an important tool.

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