Government

Bringing the power of technology to improve the value of health and human services, help lower costs, and have a meaningful impact on peoples’ lives.

Finding new ways to impact lives: Social Programs in the Cognitive Era

Cognitive computing refers to systems that can learn at scale, reason with purpose and interact with humans naturally. These systems are designed to combine human intelligence with a range of artificial intelligence capabilities such as machine learning, natural language processing, and image analysis. This powerful combination amplifies the impact of what humans and machines can […]

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Consumer-Driven Health and Human Services: Nothing about us without us

The phrase “nothing about us without us” is a centuries-old political slogan declaring that no policy should be created without the full and direct participation of the people who are impacted by that policy. It was adopted by South African disability activists Michael Masutha and William Rowland in the 1990s, and became a call to […]

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IBM Watson Health Helps New York City Improve the Process of Applying for Supplemental Nutrition Assistance Program (SNAP)

The average caseworker juggles somewhere between 20 and 30 cases at a time.  That’s compared to the 10 to 17 recommended by the Child Welfare League of America.  And because they’re juggling those cases, caseworkers are able to spend about 18% of their time face to face with clients.  They spend almost twice as much […]

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New York City Human Resources Administration Improves Application Process for SNAP

Like most human services programs, the New York City Human Resources Administration (HRA) was challenged by growing caseloads.  They needed to find a way to improve service delivery while addressing increased caseloads.  They decided to transform their screening tool, ACCESS NYC, so that multiple in-person visits to one of its offices would no longer be […]

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Visions, Values, and Strategies for Government Health and Human Services

When President Franklin D. Roosevelt announced his intention to create the Social Security program on 8 June 1934, it was not the first time that a government had formed a social insurance program designed to pay retired workers a continuing income after retirement. Germany, the United Kingdom and other countries were years ahead of the […]

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Government Health and Human Services: Visions, values and strategies for the future

Technology has had a profound impact on the administration and delivery of health and human services programs. Landline telephones are one of the oldest forms of technology used to communicate with clients. More recently, the internet, email, telephone conferencing, video conferencing, mobile devices, and texting have transformed the way professionals communicate with clients and with […]

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Harrow Council reducing costs and empowering citizens with help from IBM Watson Health

Harrow Council in northwest London serves around 250,000 people, in one of London’s most religiously and ethnically diverse boroughs. It is also home to an increasingly large population over the age of 85, a group that is expected to double in size in the next 20 years. Tasked with reducing its social services budget by […]

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Transforming social services: How cognitive technology is helping to protect the most vulnerable

Health and human service programs are riddled with complexity and uncertainty. The professionals who work in these programs face significant headwinds on their path to progress. Administrators face pressure to transform social services programs while improving outcomes, expanding access to quality care and controlling costs.

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Cognitive Solutions in Social Programs: An awareness gap?

To investigate the state of cognitive solutions in social programs, Frost & Sullivan interviewed a range of social program executives and IT leaders who support these agencies across North America, Western Europe and in the Asia Pacific region. Interviews were conducted in the US, Canada, the UK, Germany, Denmark, Sweden, Singapore and Australia. While the […]

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Archiving – a scalable enterprise data management solution

The world is creating 2.5 quintillion bytes of data every day. It is estimated that by 2017 the amount of data that governments work with will grow by 94 percent compared to 2015. The exponential growth of data offers great potential for transforming the way that government health and social programs are managed, delivered and […]

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Help caseworkers select the most suitable service providers for their clients.

Many social services and social security systems around the world are administered and delivered by varying numbers and types of governmental and non-governmental organizations (NGOs). Each is commissioned with a specific task in the operation and oversight of the social system. The responsibility for the entire social system is typically spread across a number of […]

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Deploy advanced analytics to help identify fraud, waste and abuse in social programs

Massive case overload, growing populations and the expansion of day-to-day programs are challenging organizations that deliver social programs and benefits. Ongoing cuts in funding and personnel, and attacks on the integrity of social programs because of rising attempts to abuse or defraud the system clearly call for a new approach to managing services. Post-event “pay-and-chase” […]

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