Technology has had a profound impact on the administration and delivery of health and human services programs. Landline telephones are one of the oldest forms of technology used to communicate with clients. More recently, the internet, email, telephone conferencing, video conferencing, mobile devices, and texting have transformed the way professionals communicate with clients and with […]
Harrow Council in northwest London serves around 250,000 people, in one of London’s most religiously and ethnically diverse boroughs. It is also home to an increasingly large population over the age of 85, a group that is expected to double in size in the next 20 years. Tasked with reducing its social services budget by […]
Health and human service programs are riddled with complexity and uncertainty. The professionals who work in these programs face significant headwinds on their path to progress. Administrators face pressure to transform social services programs while improving outcomes, expanding access to quality care and controlling costs.
To investigate the state of cognitive solutions in social programs, Frost & Sullivan interviewed a range of social program executives and IT leaders who support these agencies across North America, Western Europe and in the Asia Pacific region. Interviews were conducted in the US, Canada, the UK, Germany, Denmark, Sweden, Singapore and Australia. While the […]
The world is creating 2.5 quintillion bytes of data every day. It is estimated that by 2017 the amount of data that governments work with will grow by 94 percent compared to 2015. The exponential growth of data offers great potential for transforming the way that government health and social programs are managed, delivered and […]
Many social services and social security systems around the world are administered and delivered by varying numbers and types of governmental and non-governmental organizations (NGOs). Each is commissioned with a specific task in the operation and oversight of the social system. The responsibility for the entire social system is typically spread across a number of […]
Massive case overload, growing populations and the expansion of day-to-day programs are challenging organizations that deliver social programs and benefits. Ongoing cuts in funding and personnel, and attacks on the integrity of social programs because of rising attempts to abuse or defraud the system clearly call for a new approach to managing services. Post-event “pay-and-chase” […]
According to the World Health Organization, about 25 percent of adults (1.3 billion people) report that they were abused as children. In addition, approximately 40 million children are abused annually worldwide. The economic cost associated with the consequences of physical, psychological and sexual violence against children is estimated at USD 7 trillion annually. Twenty-five percent […]
Of all the programs and services regulated, administered or delivered by government, there are arguably none more important than the delivery of child welfare services: child protection, foster care and adoption.
There are many examples of how technology has positively impacted, and in some instances transformed, the delivery of government social programs. Land line telephones are perhaps the oldest form of technology used to communicate with clients. But the Internet, email, telephone conferencing, video conferencing, mobile devices, and texting have transformed the way caseworkers communicate with […]
Cognitive Computing and Government Social Programs: Bridging the gap between data quantity and data insights
People create 2.5 quintillion bytes of data every day. According to IBM®, 90 percent of the data in the world today was created in the last two years alone. This data comes from sensors used to gather climate information, posts to social media, digital pictures and videos, purchase transaction records and cell phone GPS signals to name a few.
Child welfare professionals make important decisions about children and their families every day. Even a decision that might seem simple at first glance, such as whether to visit the home of a particular child on a certain day, can have significant implications.