Of all the programs and services regulated, administered or delivered by government, there are arguably none more important than the delivery of child welfare services: child protection, foster care and adoption.
Good Design is Good Business in Government: Design Partnership with the New York City Department of Social Services
With 42 design studios around the world, and 1,600 formally trained designers, IBM is tackling the most difficult challenges facing our customers, applying human-centered design and agile development practices across our products and services, allowing us to greatly enhance the value we provide to our customers and their clients. IBM Watson Health is focused on […]
Of all the programs and services regulated, administered or delivered by government, there are arguably none more important than the delivery of child welfare services: child protection, foster care and adoption. World Health Organization statistics show that 25 percent of adults worldwide report having been physically abused as children. The economic cost associated with the […]
Cognitive computing refers to systems that can learn at scale, reason with purpose and interact with humans naturally. These systems are designed to combine human intelligence with a range of artificial intelligence capabilities such as machine learning, natural language processing, and image analysis. This powerful combination amplifies the impact of what humans and machines can […]
The phrase “nothing about us without us” is a centuries-old political slogan declaring that no policy should be created without the full and direct participation of the people who are impacted by that policy. It was adopted by South African disability activists Michael Masutha and William Rowland in the 1990s, and became a call to […]
IBM Watson Health Helps New York City Improve the Process of Applying for Supplemental Nutrition Assistance Program (SNAP)
The average caseworker juggles somewhere between 20 and 30 cases at a time. That’s compared to the 10 to 17 recommended by the Child Welfare League of America. And because they’re juggling those cases, caseworkers are able to spend about 18% of their time face to face with clients. They spend almost twice as much […]
Like most human services programs, the New York City Human Resources Administration (HRA) was challenged by growing caseloads. They needed to find a way to improve service delivery while addressing increased caseloads. They decided to transform their screening tool, ACCESS NYC, so that multiple in-person visits to one of its offices would no longer be […]
When President Franklin D. Roosevelt announced his intention to create the Social Security program on 8 June 1934, it was not the first time that a government had formed a social insurance program designed to pay retired workers a continuing income after retirement. Germany, the United Kingdom and other countries were years ahead of the […]
Technology has had a profound impact on the administration and delivery of health and human services programs. Landline telephones are one of the oldest forms of technology used to communicate with clients. More recently, the internet, email, telephone conferencing, video conferencing, mobile devices, and texting have transformed the way professionals communicate with clients and with […]
Harrow Council in northwest London serves around 250,000 people, in one of London’s most religiously and ethnically diverse boroughs. It is also home to an increasingly large population over the age of 85, a group that is expected to double in size in the next 20 years. Tasked with reducing its social services budget by […]
Health and human service programs are riddled with complexity and uncertainty. The professionals who work in these programs face significant headwinds on their path to progress. Administrators face pressure to transform social services programs while improving outcomes, expanding access to quality care and controlling costs.
To investigate the state of cognitive solutions in social programs, Frost & Sullivan interviewed a range of social program executives and IT leaders who support these agencies across North America, Western Europe and in the Asia Pacific region. Interviews were conducted in the US, Canada, the UK, Germany, Denmark, Sweden, Singapore and Australia. While the […]