Process Improvement

Case study: Connecticut Children’s Medical Center

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Connecticut Children’s Medical Center needed to reduce procedural inefficiencies and improve its patient experience.
  • The solution
    The Connecticut Children’s Medical Center revenue cycle and clinical teams worked with Simpler® Consulting, part of IBM Watson Health, to address shortcomings in their processes, resulting in fewer claim denials and improved patient experience.
  • The benefit
    The methodology that Simpler provided allowed the Connecticut Children’s Medical Center staff to diagnose inefficiencies and reallocate time and resources to improve patients’ hospital stays, saving upwards of $5 million in the first year in enhanced revenue capture and expense reduction. The hospital also saw a substantive return on investment in MRI scheduling, where it saved nearly $1 million by fine-tuning its administrative processes, and in reduced medicine waste, where it saved over $900,000.
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