Connecticut Children’s Medical Center needed to reduce procedural inefficiencies and improve its patient experience.
- The solution
The Connecticut Children’s Medical Center revenue cycle and clinical teams worked with Simpler® Consulting, part of IBM Watson Health, to address shortcomings in their processes, resulting in fewer claim denials and improved patient experience.
- The benefit
The methodology that Simpler provided allowed the Connecticut Children’s Medical Center staff to diagnose inefficiencies and reallocate time and resources to improve patients’ hospital stays, saving upwards of $5 million in the first year in enhanced revenue capture and expense reduction. The hospital also saw a substantive return on investment in MRI scheduling, where it saved nearly $1 million by fine-tuning its administrative processes, and in reduced medicine waste, where it saved over $900,000.