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Finding new ways to impact lives: Social Programs in the Cognitive Era

Written by Ed Blatt | Blog Post, Government, Social Programs

Cognitive computing refers to systems that can learn at scale, reason with purpose and interact with humans naturally. These systems are designed to combine human intelligence with a range of artificial intelligence capabilities such as machine learning, natural language processing, and image analysis. This powerful combination amplifies the impact of what humans and machines can more

Consumer-Driven Health and Human Services: Nothing about us without us

Written by Ed Blatt | Blog Post, Government, Social Programs

The phrase “nothing about us without us” is a centuries-old political slogan declaring that no policy should be created without the full and direct participation of the people who are impacted by that policy. It was adopted by South African disability activists Michael Masutha and William Rowland in the 1990s, and became a call to more

IBM Watson Health Helps New York City Improve the Process of Applying for Supplemental Nutrition Assistance Program (SNAP)

Written by Ed Blatt | Blog Post, Government, Social Programs

The average caseworker juggles somewhere between 20 and 30 cases at a time.  That’s compared to the 10 to 17 recommended by the Child Welfare League of America.  And because they’re juggling those cases, caseworkers are able to spend about 18% of their time face to face with clients.  They spend almost twice as much more

Visions, Values, and Strategies for Government Health and Human Services

Written by Ed Blatt | Blog Post, Government, Social Programs

When President Franklin D. Roosevelt announced his intention to create the Social Security program on 8 June 1934, it was not the first time that a government had formed a social insurance program designed to pay retired workers a continuing income after retirement. Germany, the United Kingdom and other countries were years ahead of the more

Health and Human Services: The cognitive systems awareness gap

Written by Ed Blatt | Blog Post, Cognitive Computing, Social Programs

I recently came across an article titled: “One in 10 social workers ‘would quit’ over stress.”  I’ve been working in the human services field for my entire 30+ year career, so the title didn’t really surprise me.  But it got me thinking.  Exactly how stressful is the job of social worker?  And that got me more

Government social programs need to embrace cognitive technologies

Written by Ed Blatt | Blog Post, Child Welfare, Cognitive Computing...

There are many examples of how technology has positively impacted, and in some instances transformed, the delivery of government social programs. Land line telephones are perhaps the oldest form of technology used to communicate with clients. But the Internet, email, telephone conferencing, video conferencing, mobile devices, and texting have transformed the way caseworkers communicate with more