World of Watson

What Insurers Are Adopting Now!

At World of Watson 2016, I attended several insurance-focused sessions (speaking at one of them), as well as hosting an industry dinner. I came away from the conference with three key observations: The insurance industry is beginning to leverage the Internet of Things. With an eye on enhancing growth, insurers are working on engaging millennials. […]

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Does IBM Watson Commerce Deliver on the Cognitive Promise? An IDC Retail Insights Perspective

When we look back at it in three years, IBM World of Watson 2016 (#IBMWOW) will stand out as an inflection point in the emergence of the cognitive era. 17,000 people attended. Committed cognitive buyers outnumbered curious cognitive explorers by a wide margin. The event built awareness and well-earned interest. Eighteen months earlier, the inaugural […]

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IDC: Launch of Watson Supply Chain Looks to Address Gaps in Data Analytics and Resources

This week, at World of Watson in Las Vegas, IBM announced the launch of Watson Supply Chain, leveraging their Watson cognitive/artificial intelligence (AI) technology to change the paradigm of how manufacturing supply chains are operated and optimized. As IBM notes on their Watson Supply Chain website, “By establishing greater visibility into supply chain data and […]

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Meet Watson: Your Supply Chain Analyst, Advisor, and Assistant

Yesterday, we IBMers unveiled Watson Supply Chain to the world – and we’re pretty giddy about it! (Hopefully, after reading this post, you will be, too.) Perhaps it’s true that we Big Blue employees are rather smitten with our snazzy, new pal Watson. But who is he really? And will he make any difference in […]

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Why Cognitive is Transforming Order Fulfillment

With the proliferation of Omni-channel commerce, the complexity of global supply chains, and ever increasing customer expectations, order management has never been more critical. But, the costs and complexity of providing this level of service are straining the limits of traditional order management systems. Current OMS systems are struggling and margins are shrinking. How can […]

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Conversational Commerce in Retail Delivers Personalized Customer Experiences in Context

We all need personal attention–from parents as son or daughter in family, from teachers as a student, from managers as an employee. I know I definitely get rattled when I don’t get it, and if anybody addresses me or sends any communication without trying to understand my likes or dislikes, it’s bothersome. Similarly, as a […]

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Cognitive Retailing: Art of the Possible in Inventory Management

There’s a lot of consumer research that shows there is nothing called “customer loyalty” or “brand loyalty” today. Consumers are loyal to the brands when they meet their personalized needs. In general, I am loyal to the brands I use, and I recommend brand loyalty to my friends. Recently I was planning to buy a […]

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Boosting Online Retail Sales with Artificial Intelligence

Globally, top internet players have captured 50% of the eCommerce marketplace. The “secret” contributing to their growth is digital intelligence from millions of customer interactions and transactions. The Digital consumerization has fundamentally changed consumer behaviors across the globe: There are 2.5 billion active Facebook, Twitter and YouTube accounts that are being constantly used by consumers […]

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