Watson Customer Engagement

Celebrating International Women’s Day at IBM

In honor of International Women’s Day and Women’s History Month, we wanted to celebrate some of the incredible women leaders that we work with on a regular basis at Watson Customer Engagement. We hope the insights and advice shared below serve as a source of inspiration and empowerment for you on this day and beyond! […]

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10 Must-Follow Customer Engagement Experts at #think2018

The world’s best and brightest are coming together to make the world of business work smarter at Think 2018 (aka: the AI event of the year). Long gone are the days when Watson was just starting to learn about the world (remember Watson on Jeopardy?). Now you can train Watson to learn your business and […]

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AI for Supply Chain Professionals – A Force for Change

All customers expect their purchase to show up as expected and on time. But if you’re a supply chain professional, like so many we work with, you know there are thousands of things that have to be executed perfectly for that customer to have their anticipated experience. And we know things can, and do, go […]

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Watson Customer Engagement – Embrace the Power of the Force

As a huge Star Wars fan, I have always wanted to have a set of supernatural powers, such as the ability to sense impending attacks; influence the thoughts of others, known as the “Jedi mind trick;” and even see the future. In essence, the Force – meaning the wisdom, expertise and ability to know exactly […]

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From Umbrellas to Query Based Volume Determination: My Life as an Inventor

Last night was a big night for me — I’m extremely honored to be inducted into the Women in Technology International (WITI) Hall of Fame where I will join fellow IBMers including Harriet Green and Marie Wieck. While I didn’t know it at the time, I started down this path a long time ago… as […]

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What Not to Miss in Las Vegas This March

The results are in: Your commerce experience doesn’t meet your customer’s expectations! The good news is that you are not alone – but if you can find your way to Las Vegas for the week of March 20, you can get all the help you need to correct the situation. Join us at IBM Amplify […]

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All for One: A Collective Approach to Customer Engagement

Feeling, perception, memory – hallmarks of humanity. Maybe not the first words that drift to mind when you think supply chain. But they’re the pulse of every brand – the essence of savvy business. “It’s not what you say it is. It’s what they say it is,” bestselling author and communication mastermind Marty Neumeier reminds […]

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