Omni-Channel Commerce

Omni-Channel Commerce for CSPs

A friend of mine told me that they had bought a new couch and put the old one in the basement. When the spouse came home, seeing the old couch in a new place and said “we really need to spruce up this basement to go along with that couch.” The project was ultimately handed […]

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Why Cognitive is Transforming Order Fulfillment

With the proliferation of Omni-channel commerce, the complexity of global supply chains, and ever increasing customer expectations, order management has never been more critical. But, the costs and complexity of providing this level of service are straining the limits of traditional order management systems. Current OMS systems are struggling and margins are shrinking. How can […]

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Overcoming Barriers to Multichannel Marketing Success

The following is a guest post by Youtse Sung, Sr. Manager, Global Programs at EPiServer, an IBM Business Partner. In partnership with Digital Doughnut, EPiServer recently surveyed over 200+ marketers to find out how they are tackling multichannel marketing. The resulting report presents an overview of single-channel, multichannel and omni-channel strategies, as well as insights […]

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The Secret to Creating “Endless Aisles” for Omni-channel Retail Customers?

The following is a guest post by John Tremonte, Alliance Sales Executive at Pitney Bowes Software, an IBM Business Partner. Q: The Secret to Creating “Endless Aisles” for Omni-channel Retail Customers?  A: Order Fulfillment and Shipping Shoppers judge and compare retailers on countless factors, from the measurable–the cost, quality and range of their products–to the […]

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Reinventing a Classic: Marks & Spencer Wins in the Digital Age

Marks & Spencer wins in the digital age by promising—and delivering on—a new formula for success  Since its founding in 1884, generations of Brits have relied on retailer Marks & Spencer for food favorites like tea and sausage rolls, as well as general merchandise including apparel. Although the company opened as a single stall in […]

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Creating a Consistent, Profitable Omni-channel Experience

It is generally accepted that Omni-channel is the future for B2B and B2C businesses alike. Today, however, only 16 percent of companies are able to serve multiple channels profitably*. Are you one of the profitable? A key reason for this problem is that often order fulfillment systems are not integrated with other critical systems. What’s […]

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