commerce

Order fulfillment – not engagement – is the new foundation for brand loyalty

Innovative technology is redefining what you need to do to appeal to today’s highly demanding consumers – from meeting their ever-higher expectations of convenience to developing deep emotional attachments. IBM Watson Commerce has developed a thought-provoking POV that outlines the recent, dramatic market changes and how they impact your ability to deliver a fulfilling customer […]

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AI helps you bring the human touch to every interaction

Innovative technology is redefining what you need to do to appeal to today’s highly demanding consumers – from meeting their ever-higher expectations of convenience to developing deep emotional attachments. IBM Watson Commerce has developed a thought-provoking POV that outlines the recent, dramatic market changes and how they impact your ability to deliver a fulfilling customer […]

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THINK Ahead: 6 industry experts tell us why they are excited for Think 2019

San Francisco here we come! Think 2019 is fast approaching and we can’t wait to be sitting on the dock of the bay. IBM’s annual Think conference is a great place to network  with industry experts and thought leaders, as well as discover how purpose-built AI and blockchain can help you make smarter decisions and […]

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Without AI, your personalized messaging may be alienating customers

Innovative technology is redefining what you need to do to appeal to today’s highly demanding consumers – from meeting their ever-higher expectations of convenience to developing deep emotional attachments. IBM Watson Commerce has developed a thought-provoking POV that outlines the recent, dramatic market changes and how they impact your ability to deliver a fulfilling customer […]

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Customer demand for convenience is breaking the barriers between industries

Innovative technology is redefining what you need to do to appeal to today’s highly demanding consumers – from meeting their ever-higher expectations of convenience to developing deep emotional attachments. IBM Watson Commerce has developed a thought-provoking POV that outlines the recent, dramatic market changes and how they impact your ability to deliver a fulfilling customer […]

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Partner with a leader for order management and fulfillment software

“… the IBM Order Management solution has most recently been named  a Leader by International Data Corporation for both mid-market and enterprise retailers” In an environment of “have it your way” consumers and digital transformation pressures, you as a retailer are in a race to deliver an optimal and consistent customer experience on the web, […]

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Is your eCommerce platform helping in the fight for market share?

Throughout the year, we connect with our clients around the globe to identify the challenges they face and understand how our solutions are helping them overcome those challenges. We’ve heard from countless eCommerce practitioners about their battle against large, online heavyweights stealing market share and exploiting margins. It’s a real struggle for some retailers as […]

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Introducing new online user communities

On behalf of Mark Simpson, VP of Offering Management for IBM Commerce and Marketing solutions, and Jeannette Barlow, VP of Offering Management for IBM Supply Chain solutions, we are excited to announce the launch of two new online user communities: the IBM Marketing and Commerce Community, and the IBM B2B Collaboration Community. These communities are online spaces for you to connect with other marketing, […]

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Get the most from your Magento Commerce platform with the power of Watson AI

There is no brand loyalty in retail anymore. Omnichannel commerce is the new normal and considered as the only customer touchpoint. Today, delivering an in-context and consistent customer experience across this touchpoint is what retailers are striving to achieve. No matter which commerce platform is used to drive eCommerce sales, today retail professionals are overwhelmed […]

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Frost & Sullivan Singles IBM out for Excellence in Order Management

I’m proud to share that IBM has won Frost & Sullivan’s Global Integrated Commerce Order Management Customer Value Leadership Award. The market research firm evaluated solution providers on their ability to deliver on the promise of a seamless omnichannel experience for shoppers and much more. As customers move from physical stores to digital channels and […]

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Be Part of the Future of Commerce at THINK 2018

Every day, IBM Watson Commerce is changing the way commerce gets done. Join us at our new, premiere event and hear how: Circuit City is resurrecting their household brand and reimagining the consumer retail experience. Abercrombie & Fitch is reinventing their digital platform on IBM WebSphere Commerce v9. National Oilwell Varco (NOV) is rethinking how […]

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How to Strengthen the Security of your Online Store

IBM is rolling out an exciting transformation of our eCommerce portfolio. This is the fourth blog post in a series that formally introduces these advancements and reviews the architecture of the services from a technical point of view. In this post, the author outlines security protocols that should be essential components of every digital commerce […]

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