B2B commerce

Beat Your Customers’ Digital Commerce Expectations to Win Every Time: Join Us for March Madness 2017

It’s no secret that today’s retailers struggle to keep up ever- increasing customer expectations for convenience, personalization, service and support. Staying relevant with customers and maintaining loyalty is a challenge, especially when there’s a never-ending stream of upstart competitors that are unencumbered by legacy systems and make it easier for them to engage customers in […]

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Cognitive Computing, the Masters, and Retail. What’s the Relationship?

I admit it: I’ve whiled away many a beautiful early April New England weekend watching the Masters. Some moments never fade from memory, like Jack’s come-from-behind 1986 victory with son Jackie carrying the bag, Tiger’s slow-motion chip-in on 16 from behind the green on a Sunday afternoon, and Faldo’s win over a collapsing Norman. The […]

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Creating a Consistent, Profitable Omni-channel Experience

It is generally accepted that Omni-channel is the future for B2B and B2C businesses alike. Today, however, only 16 percent of companies are able to serve multiple channels profitably*. Are you one of the profitable? A key reason for this problem is that often order fulfillment systems are not integrated with other critical systems. What’s […]

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Gartner Finds e-Commerce becoming Critical in Industries Beyond Retail; IBM Named a Leader

Recently, Gartner, Inc released their annual report on e-commerce solutions, the Magic Quadrant for e-commerce. For the report, Gartner evaluated e-commerce providers that enable online sales for B2B & B2C commerce and facilitate the creation and continuing development of an on-line relationship with customers. Gartner states, “E-commerce continues to experience strong growth, impacting industries beyond […]

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