Amplify 2017

4 Key Takeaways from Amplify 2017

Las Vegas, Nevada – conjures up all kinds of frivolous images, doesn’t it? What goes on in Vegas stays in Vegas right? Well, I’m about to depart from that as I share my thoughts on a fascinating time spent at IBM Amplify – the conference which brings you the message of Watson cognitive computing capability, […]

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Cognitive is a Journey, Not a Moment

At this year’s Amplify conference in Las Vegas, there was one major theme echoing throughout the MGM Grand — cognitive is a journey, not a moment. In my role as a technology strategist in IBM’s Cognitive Incubation Lab for Watson Customer Engagement, the idea of the cognitive journey rings very true but my view comes […]

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Finding Your Passion – Driven by Today’s Cognitive Era

Sci-fi movies often portray a long-off future filled with robots and technology zipping around, co-mingling with humans. And they’re not always friendly robots – occasionally they try to take over the world. Take the 2004 sci-fi thriller, I, Robot or even an earlier film (1973) from which HBO released a fall series – Westworld. Though […]

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The Cognitive Gift Giver

When you think gourmet foods and floral gifts, next gen technologies like cognitive computing may not be the first thing that comes to mind.  However, as the CIO of 1-800-FLOWERS.COM, Inc., you might have surmised already that my view is slightly different. For me, cognitive is always top of mind. In fact, it’s at the […]

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In-Store Mobile Payments Will Grow Faster Than Any Other over the next 5 Years

According to the Forrester Data Mobile Payments Forecast, 2016 to 2021, mobile in-person payments will grow to 6.8x what is was in 2015. Shoppers are taking their phones into your stores more often than they ever have before. In fact, according to the Google Shopper Marketing Agency Council and M/A/R/C Research, 84% of smartphone shoppers […]

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The Demise of the Physical Store

We have all seen headlines: the statistics that show consumers are making more purchases than ever online, so much so that, eventually, we will no longer have physical stores. However, that headline is becoming yesterday’s news as the conversation is starting to change. Of course, there is no doubt that online shopping will continue to […]

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Cutting-edge commerce highlighted at IBM Amplify 2017

There are so many great commerce sessions at Amplify 2017 that I’m going to have to write a 10,000-word blog post. Just kidding. But it is true that we’ve got all the hottest topics in commerce today covered in our Amplify program – AI, omni-channel, personalization and so much more. First, mark your calendars for […]

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IBM Amplify: Your Order Management & Supply Chain Base Camp for Omni-channel Survival

As customer expectations increase exponentially, omni-channel fulfillment is table stakes for survival in business. Yet thriving in today’s rugged business environment — finding a clear path to success — can feel elusive… like finding the Yeti. Though starting points or zero-mile markers often vary, the end goal is the same. How do we give customers what they […]

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Women Leaders Who Inspire

In honor of International Women’s Day, we asked some women leaders in the tech industry to share advice on influence and leadership in today’s workplace. Hear from IBMers and Futurists on ways women can self promote and unleash limitless potential within their career. Hear from other amazing women in sunny Las Vegas at IBM Amplify!

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Beat Your Customers’ Digital Commerce Expectations to Win Every Time: Join Us for March Madness 2017

It’s no secret that today’s retailers struggle to keep up ever- increasing customer expectations for convenience, personalization, service and support. Staying relevant with customers and maintaining loyalty is a challenge, especially when there’s a never-ending stream of upstart competitors that are unencumbered by legacy systems and make it easier for them to engage customers in […]

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They Can’t Buy It If They Can’t Find It: 7 Tips for Improving Search to Boost Your Conversion

U2 has a song from the late 80s titled “I Still Haven’t Found What I’m Looking For.” Can you hear your customers singing that song? It is unlikely, because over 1/3 of them will just leave if your on-site search does not return the products they are looking for. Marketers and merchandisers should be concerned […]

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What Not to Miss in Las Vegas This March

The results are in: Your commerce experience doesn’t meet your customer’s expectations! The good news is that you are not alone – but if you can find your way to Las Vegas for the week of March 20, you can get all the help you need to correct the situation. Join us at IBM Amplify […]

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