AI

AI helps you bring the human touch to every interaction

Innovative technology is redefining what you need to do to appeal to today’s highly demanding consumers – from meeting their ever-higher expectations of convenience to developing deep emotional attachments. IBM Watson Commerce has developed a thought-provoking POV that outlines the recent, dramatic market changes and how they impact your ability to deliver a fulfilling customer […]

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Without AI, your personalized messaging may be alienating customers

Innovative technology is redefining what you need to do to appeal to today’s highly demanding consumers – from meeting their ever-higher expectations of convenience to developing deep emotional attachments. IBM Watson Commerce has developed a thought-provoking POV that outlines the recent, dramatic market changes and how they impact your ability to deliver a fulfilling customer […]

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Customer demand for convenience is breaking the barriers between industries

Innovative technology is redefining what you need to do to appeal to today’s highly demanding consumers – from meeting their ever-higher expectations of convenience to developing deep emotional attachments. IBM Watson Commerce has developed a thought-provoking POV that outlines the recent, dramatic market changes and how they impact your ability to deliver a fulfilling customer […]

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10 Supply Chain Resolutions in 2019

As we turn to a new year, I am more excited than ever to be in supply chain. While customer expectations of “anytime, anywhere, my way” are putting enormous pressure on you, your suppliers and your partner ecosystems, it is also giving our profession the opportunity to step up and become stewards of our brands […]

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Innovating with AI and Blockchain for Professionals

We recently announced a definitive agreement under which HCL Technologies intends to acquire a select number of IBM marketing and commerce software products. HCL is a valued IBM partner with whom we already have a development partnership with, in support of the products in the announcement. HCL and IBM expect to close the transaction in […]

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IBM and Syncsort Partner to Drive Innovation for Strategic B2B Collaboration Solutions

We are very excited to share the news that IBM has entered into a strategic partnership with Syncsort to expand and accelerate future development of our B2B Collaboration product family, which includes the product offerings of IBM B2B Integrator (B2Bi), IBM File Gateway, IBM Partner Engagement Manager (PEM) and IBM Gentran. Syncsort, a global provider […]

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How to Turn Customer Loyalty Programs into Love

“Loyalty programs increasingly need to have flexibility. In other words, it can’t just be ‘Buy ten get one free,’ at a coffee shop anymore. Stores themselves are starting to have to get creative with what loyalty means to them and giving the customers choice in what those rewards are.” — Nicole Leinbach Reyhle, Founder, @RetailMinded […]

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How AI is Transforming the Supply Chain

To address evolving client needs, drive business growth and stay nimble in the face of rapid change, businesses everywhere are looking for ways to fundamentally transform the way they manage their supply chains. This is a massively consequential undertaking. Supply chain leaders play a critical role in the company’s success. They’re tasked with continually ensuring […]

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Is your eCommerce platform helping in the fight for market share?

Throughout the year, we connect with our clients around the globe to identify the challenges they face and understand how our solutions are helping them overcome those challenges. We’ve heard from countless eCommerce practitioners about their battle against large, online heavyweights stealing market share and exploiting margins. It’s a real struggle for some retailers as […]

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What does IBM’s Watson wear to work? Carhartt, of course

To help Carhartt get in front of fast-changing customer preferences, they searched for a way to accelerate and enhance their analytics processes and found IBM Watson Commerce Insights.  If asked what comes to mind when you think about the workwear brand Carhartt, it’s likely images of rugged people running heavy equipment or working outdoors in […]

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IBM named 2018 Manufacturer of the Year

The award recognizes IBM for “establishing itself as a paragon of Manufacturing 4.0 transformation by innovating the use of advanced technologies,” such as AI and machine learning… Frost and Sullivan’s Manufacturing Leadership Summit is the premier event that honors organizations and individuals that are shaping the future of global manufacturing. The annual Manufacturing Leadership Awards recognize outstanding projects across 11 […]

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IBM + Shutterstock + AI: Building Engaging Digital Experiences Just Got A Whole Lot Easier

This may be the most dynamic pairing since Lennon and McCartney. Or maybe Ben and Jerry? Shutterstock, a leading, creative platform with over 200 million royalty-free images, video clips and music tracks, has announced a new strategic partnership with IBM. Soon, users of IBM Watson Content Hub will have access to the vast library of […]

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