Blockchain: One Truth Across Networks for the Supply Chain

Ah, blockchain – it’s certainly having a moment, isn’t it? As the backbone of bitcoin, the enigmatic technology first seemed relevant to finance alone. But these days, the possibilities for blockchain are widespread. Healthcare records, music rights, public data – blockchain articles parade all over my Twitter feed. Slowly, but surely, blockchain is clanging its […]

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Brand Relationship: When Is It Most Vulnerable?

Every retailer works to create and maintain a strong brand relationship with its customers. [In this case I’m talking about the retailer’s brand, not a product brand.] They want that brand to represent something that ties a consumer to them in a way that supersedes price, proximity, marketing hype, etc. as the primary selection criteria. […]

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4 Key Takeaways from Amplify 2017

Las Vegas, Nevada – conjures up all kinds of frivolous images, doesn’t it? What goes on in Vegas stays in Vegas right? Well, I’m about to depart from that as I share my thoughts on a fascinating time spent at IBM Amplify – the conference which brings you the message of Watson cognitive computing capability, […]

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IBM Dynamic Pricing: Your Merchandising Secret Weapon

As an online retail merchandiser, you probably spend your day trying to find that optimal price for your products. You  make business decisions based on intuition and what “worked in the past,” with limited analytical insights to drive sales and increase revenue. You may be responsible for hundreds or even thousands of individual products. Are […]

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Top Supply Chain Trends for 2017

As much as 65% of the value of a company’s products or services is derived from its suppliers – and its supply chain.[1] Of course, this is dependent on several factors, including the industry in which the company operates. Regardless, this statistic illuminates the supply chain’s value and importance. Global businesses have a significant and […]

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Cognitive is a Journey, Not a Moment

At this year’s Amplify conference in Las Vegas, there was one major theme echoing throughout the MGM Grand — cognitive is a journey, not a moment. In my role as a technology strategist in IBM’s Cognitive Incubation Lab for Watson Customer Engagement, the idea of the cognitive journey rings very true but my view comes […]

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Data Analytics: The Foundation for a Smarter Supply Chain

There’s a lot of buzz around Big Data and data analytics in leading supply chain organizations. But what’s all the buzz about? And how can supply chain organizations apply data analytics to improve their operations and outcomes? In layman’s terms, Big Data is equivalent to “massive amounts of data” or perhaps even “all data.” It […]

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Sequencing Products in Watson Commerce Insights: A How-To Primer

Change the sequence of your products in your eCommerce store rapidly according to trends, seasons, colors, inventory, sales, low performers, or high performers. Adjust the visual appeal at any time with minimal effort. Make your life easier by using the Intelligent sequencing and Manual sequencing options available in Watson Commerce Insights. As an online merchandiser, […]

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Creating a Thinking Supply Chain for the Cognitive Era

We are in the early days of a promising new technology era – the era of artificial intelligence (AI). AI technologies are no longer the realm of science fiction – nor the sole domain of computer scientists and techies. According to TechRepublic (ZDNet), technology and economics are aligning in a way that puts us at […]

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Finding Your Passion – Driven by Today’s Cognitive Era

Sci-fi movies often portray a long-off future filled with robots and technology zipping around, co-mingling with humans. And they’re not always friendly robots – occasionally they try to take over the world. Take the 2004 sci-fi thriller, I, Robot or even an earlier film (1973) from which HBO released a fall series – Westworld. Though […]

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The Cognitive Gift Giver

When you think gourmet foods and floral gifts, next gen technologies like cognitive computing may not be the first thing that comes to mind.  However, as the CIO of 1-800-FLOWERS.COM, Inc., you might have surmised already that my view is slightly different. For me, cognitive is always top of mind. In fact, it’s at the […]

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Quicken Customer Responsiveness – Bring Cognitive Into Your Supply Chain

You’re just back from lunch, and there’s an email from Ted marked “URGENT.” It reads, “Hi Bill, When are we expecting those parts from SupplyCo that we ordered last week? Got an urgent customer order, but I can’t commit a delivery date until I know when we’ll get those parts.” Ted’s a great bloke. But […]

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