AI, Content, and Mobile: 3 Learnings for Personalisation from Drapers Digital Festival

Mobile’s fit in the customer journey is transforming. At the recent Drapers Digital Festival, I took part in a lively panel discussion featuring experts from a variety of retailers, including Jack Wills, Zalando, and Joseph, where we discussed the pursuit of the coveted personalisation goal, and explored the potential of artificial intelligence (AI) to enhance […]

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Experience the Gartner Supply Chain Executive Conference in Person or Online!

Research shows that as much as 65% of the value of a company’s products or services is derived from its suppliers and the supply chain.[i] From product quality to pricing and availability, your brand’s overall customer experience is largely impacted by how your supply chain functions. Unforeseen disruptions can impact the customer experience, brand affinity, […]

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Chicago Hosts: B2B Online Conference

The B2B Online Conference kicks off Monday, May 8th, at the Renaissance Chicago Downtown Hotel in the beautiful Windy City. In my opinion, this is the top B2B event of the year for eCommerce and digital professionals. This conference was so successful last year that it has nearly doubled in size in 2017. Get ready […]

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IBM and Aricent Announce Expanded Partnership to Securely Connect Digital Business

IBM and Aricent Announce Expanded Partnership to Securely Connect Digital Business Today, IBM and Aricent unveiled a new collaboration for Connect:Direct, Connect:Express and Connect:Enterprise assets. IBM has led this market for over 30 years and this innovative partnership will enable this trusted offering, a defacto standard in file transfer for banks, to grow in its […]

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Blockchain: One Truth Across Networks for the Supply Chain

Ah, blockchain – it’s certainly having a moment, isn’t it? As the backbone of bitcoin, the enigmatic technology first seemed relevant to finance alone. But these days, the possibilities for blockchain are widespread. Healthcare records, music rights, public data – blockchain articles parade all over my Twitter feed. Slowly, but surely, blockchain is clanging its […]

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Brand Relationship: When Is It Most Vulnerable?

Every retailer works to create and maintain a strong brand relationship with its customers. [In this case I’m talking about the retailer’s brand, not a product brand.] They want that brand to represent something that ties a consumer to them in a way that supersedes price, proximity, marketing hype, etc. as the primary selection criteria. […]

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4 Key Takeaways from Amplify 2017

Las Vegas, Nevada – conjures up all kinds of frivolous images, doesn’t it? What goes on in Vegas stays in Vegas right? Well, I’m about to depart from that as I share my thoughts on a fascinating time spent at IBM Amplify – the conference which brings you the message of Watson cognitive computing capability, […]

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IBM Dynamic Pricing: Your Merchandising Secret Weapon

As an online retail merchandiser, you probably spend your day trying to find that optimal price for your products. You  make business decisions based on intuition and what “worked in the past,” with limited analytical insights to drive sales and increase revenue. You may be responsible for hundreds or even thousands of individual products. Are […]

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Top Supply Chain Trends for 2017

As much as 65% of the value of a company’s products or services is derived from its suppliers – and its supply chain.[1] Of course, this is dependent on several factors, including the industry in which the company operates. Regardless, this statistic illuminates the supply chain’s value and importance. Global businesses have a significant and […]

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Cognitive is a Journey, Not a Moment

At this year’s Amplify conference in Las Vegas, there was one major theme echoing throughout the MGM Grand — cognitive is a journey, not a moment. In my role as a technology strategist in IBM’s Cognitive Incubation Lab for Watson Customer Engagement, the idea of the cognitive journey rings very true but my view comes […]

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Data Analytics: The Foundation for a Smarter Supply Chain

There’s a lot of buzz around Big Data and data analytics in leading supply chain organizations. But what’s all the buzz about? And how can supply chain organizations apply data analytics to improve their operations and outcomes? In layman’s terms, Big Data is equivalent to “massive amounts of data” or perhaps even “all data.” It […]

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Sequencing Products in Watson Commerce Insights: A How-To Primer

Change the sequence of your products in your eCommerce store rapidly according to trends, seasons, colors, inventory, sales, low performers, or high performers. Adjust the visual appeal at any time with minimal effort. Make your life easier by using the Intelligent sequencing and Manual sequencing options available in Watson Commerce Insights. As an online merchandiser, […]

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