Order Management

Does my fulfillment operation really need AI?

  The answer to this question? It depends! How many stores and distribution centers (DCs) do you have? If you only have a handful, then you may not get a large return on your AI investment. However, if you have more than 20 stores and DCs, AI can provide your company with many great benefits. […]

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Retailers Are Running Out of Inventory (Here’s What to Do About It)

  Modern shoppers aren’t known for their patience and unhappy customers aren’t known for keeping their feelings to themselves. A single dissatisfied customer will tell 9 to 15 people about their experience, with some telling 20 people or more. What’s one of the top complaints listed by customers? “Failure to deliver.” Which is exactly what […]

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Do you need to invest in a new order management system?

“Improving the customer experience” has become a mantra for retailers lately. Everyone wants to bring in new customers. The average retail business spends over 4 percent of their annual revenue on marketing in an effort to welcome new customers–– that’s more than any other industry. Yet many of these same retailers are also running their […]

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Timing is everything when it comes to customer expectations

As quickly as the world is changing, there are still fundamental human connections and relationships that are more valuable than a “double tap” on an Instagram post.  Whether it’s celebrating a milestone birthday, gathering around the family table, or even a “just because” moment… each of these things represent people coming together to appreciate and […]

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A quick debriefing on Instagram’s new in-app checkout

Instagram isn’t just a social media platform anymore. The image-sharing platform is now trying its hand at e-commerce, rolling out a new feature called Checkout that will let users make purchases without ever leaving the app. Checkout was released within the US on March 19th, and 20 top brands – including Adidas, H&M, and Uniqlo […]

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Order fulfillment – not engagement – is the new foundation for brand loyalty

Innovative technology is redefining what you need to do to appeal to today’s highly demanding consumers – from meeting their ever-higher expectations of convenience to developing deep emotional attachments. IBM Watson Commerce has developed a thought-provoking POV that outlines the recent, dramatic market changes and how they impact your ability to deliver a fulfilling customer […]

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Holiday spending statistics show record-breaking success with IBM products and platforms

Each November, the weekend from Black Friday to Cyber Monday is the single busiest, most critical time of the year for retailers. Holiday spending statistics serve as a key indicator of the overall health of the retail industry and reveal whether balance sheets will go from red to black. In 2018, IBM played an important […]

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Innovating in Supply Chain with AI and Blockchain

Supply Chain is ripe for applying disruptive emerging technologies such as AI, blockchain and IoT to improve supply chain automation, visibility, operations, and performance. At IBM, we’re excited to apply AI to everything from optimizing orders for omnichannel delivery to bringing visibility to inbound risk on suppliers. We’ve invested millions in research and development to […]

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Shoot and Score: the Order Management Hat Trick

“IBM Order Management just scored a hat trick, being recognized as a leader by three leading analyst research firms.” I’m proud to share that IBM Order Management has been recognized as a leader by three leading analyst firms this year: Frost & Sullivan, IDC, and most recently, Forrester Research. Customer expectations continue to rise in […]

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Partner with a leader for order management and fulfillment software

“… the IBM Order Management solution has most recently been named  a Leader by International Data Corporation for both mid-market and enterprise retailers” In an environment of “have it your way” consumers and digital transformation pressures, you as a retailer are in a race to deliver an optimal and consistent customer experience on the web, […]

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Frost & Sullivan Singles IBM out for Excellence in Order Management

I’m proud to share that IBM has won Frost & Sullivan’s Global Integrated Commerce Order Management Customer Value Leadership Award. The market research firm evaluated solution providers on their ability to deliver on the promise of a seamless omnichannel experience for shoppers and much more. As customers move from physical stores to digital channels and […]

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5 Ways AI is Helping Improve Omnichannel Fulfillment

Today’s retailers have to find profitable strategies to deliver on their customers’ expectations, amid significant fulfillment challenges and complexities. Customers don’t understand the massive omnichannel fulfillment operation that is set into motion when they click “Buy Now.” Whether they purchase a product on your e-commerce site for home delivery or order a product to be […]

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