Order Management

Shoot and Score: the Order Management Hat Trick

“IBM Order Management just scored a hat trick, being recognized as a leader by three leading analyst research firms.” I’m proud to share that IBM Order Management has been recognized as a leader by three leading analyst firms this year: Frost & Sullivan, IDC, and most recently, Forrester Research. Customer expectations continue to rise in […]

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Partner with a leader for order management and fulfillment software

“… the IBM Order Management solution has most recently been named  a Leader by International Data Corporation for both mid-market and enterprise retailers” In an environment of “have it your way” consumers and digital transformation pressures, you as a retailer are in a race to deliver an optimal and consistent customer experience on the web, […]

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Frost & Sullivan Singles IBM out for Excellence in Order Management

I’m proud to share that IBM has won Frost & Sullivan’s Global Integrated Commerce Order Management Customer Value Leadership Award. The market research firm evaluated solution providers on their ability to deliver on the promise of a seamless omnichannel experience for shoppers and much more. As customers move from physical stores to digital channels and […]

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5 Ways AI is Helping Improve Omnichannel Fulfillment

Today’s retailers have to find profitable strategies to deliver on their customers’ expectations, amid significant fulfillment challenges and complexities. Customers don’t understand the massive omnichannel fulfillment operation that is set into motion when they click “Buy Now.” Whether they purchase a product on your e-commerce site for home delivery or order a product to be […]

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The Rising Costs of Fulfillment: A Hidden Cost of the Omnichannel Model

A customer in need of an outfit for an event orders shoes, jewelry and a dress from her favorite brand, and it arrives via courier the next day. A company that wants branded giveaways for a trade show receives a carton of custom gifts in under a week from order to print to delivery. A […]

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Ship From Store: Easier or Harder Than You Think…It Depends

Shipping costs matter It’s hard to imagine a current retailer that’s not at least a little bit concerned about the potential competitive incursion of Amazon on their business. But, beyond the obvious price and product assortment aspects of competing against Amazon, there’s an area where many retailers have a competitive asset that they’re overlooking…it’s called […]

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The Case for Cognitive Computing in Fulfillment

It is no secret that the world of fulfillment has changed drastically in recent years. Just look at how the experience of purchasing a cellphone charger has changed. Five years ago, you would have found yourself in the endangered species that is Radioshack. Today, you could find the specific model online, receive it at home […]

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