Events

Chicago Hosts: B2B Online Conference

The B2B Online Conference kicks off Monday, May 8th, at the Renaissance Chicago Downtown Hotel in the beautiful Windy City. In my opinion, this is the top B2B event of the year for eCommerce and digital professionals. This conference was so successful last year that it has nearly doubled in size in 2017. Get ready […]

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Finding Your Passion – Driven by Today’s Cognitive Era

Sci-fi movies often portray a long-off future filled with robots and technology zipping around, co-mingling with humans. And they’re not always friendly robots – occasionally they try to take over the world. Take the 2004 sci-fi thriller, I, Robot or even an earlier film (1973) from which HBO released a fall series – Westworld. Though […]

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In-Store Mobile Payments Will Grow Faster Than Any Other over the next 5 Years

According to the Forrester Data Mobile Payments Forecast, 2016 to 2021, mobile in-person payments will grow to 6.8x what is was in 2015. Shoppers are taking their phones into your stores more often than they ever have before. In fact, according to the Google Shopper Marketing Agency Council and M/A/R/C Research, 84% of smartphone shoppers […]

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The Demise of the Physical Store

We have all seen headlines: the statistics that show consumers are making more purchases than ever online, so much so that, eventually, we will no longer have physical stores. However, that headline is becoming yesterday’s news as the conversation is starting to change. Of course, there is no doubt that online shopping will continue to […]

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The Future of Shopping

The Future of Shopping We watch movies about the future, we read articles about the changes we’ll see as the result of new technology, but it’s not often we get to hear projections from industry leaders and a noted futurist about what a business will look like twenty years from now. That’s exactly the experience […]

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Conversational Commerce in Retail Delivers Personalized Customer Experiences in Context

We all need personal attention–from parents as son or daughter in family, from teachers as a student, from managers as an employee. I know I definitely get rattled when I don’t get it, and if anybody addresses me or sends any communication without trying to understand my likes or dislikes, it’s bothersome. Similarly, as a […]

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Delightful Customer Experiences: Find out How You Can Build Brand Advocacy with Every Engagement at Shop.org 2016

Marketers, merchandisers, product managers, and fulfillment professionals all have one thing in common: nothing in their day-to-day jobs is predictable. Regardless of one’s role in retail, the game can seem to always be the same–you want to make strategic decisions that get out ahead of the competition, but instead find yourself reacting to competitive pressures […]

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Amplify showcases new ways to ‘Outthink Ordinary’

To separate yourself from the pack, to attract and retain customers, to lead, to win, to ‘Outthink Ordinary.”  Most true leaders want that, but the more than 3,500 industry leaders, experts and practitioners at IBM Amplify 2016 today understood that outthink ordinary was more than a conference tagline, they learned how new technology will help.  […]

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5 Things You Won’t Want to Miss at Amplify 2016

One of the most exciting things about working in commerce is the pace of change. Customers continue to have higher expectations from their commerce experience, and solution partners continue to innovate to meet those expectations. No one platform delivers the complete experience—it takes an ecosystem to enable those iconic experiences that makes your brand stand […]

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InterConnect 2016: Insights for Insurers

At IBM InterConnect 2016, I attended several insurance-focused sessions, including co-hosting an industry luncheon and hosting an insurance industry sales progression dinner. I came away from the conference with three main observations: Driven by increasing industry disruption, insurers are approaching a tipping point to get into the cloud. Insurers are developing mobile offerings that engage […]

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Observations from IBM InterConnect 2016

The following is a guest post by Bernard Golden, one of Wired.com’s 10 most influential people in cloud computing. Last week I had the privilege of attending IBM’s InterConnect 2016 conference. I had never been to an IBM conference before, and I thought it would be useful to offer up the reactions of a first-time […]

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Running Your File Transfer Service Like a Business

Vendors focus on products and solutions to help you provide important file transfer capability that supports key business processes. But it takes more than products and solutions. Leading companies realize that it requires people, process, and technology to deliver a successful service to the business. Some of those processes are around how you define, measure, […]

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