Articles

Mothers (Like Everyone) Matter Every Day

Mother’s Day is a day to celebrate the beauty of motherhood. Conceived as a chance to spend quiet time with mom, it has become a commercial bonanza for greeting cards, flowers and chocolate. One would hope that when Mother’s Day ends, we realize we should honor our mothers every day. Similarly, a company should honor […]

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IBM and Aricent Announce Expanded Partnership to Securely Connect Digital Business

IBM and Aricent Announce Expanded Partnership to Securely Connect Digital Business Today, IBM and Aricent unveiled a new collaboration for Connect:Direct, Connect:Express and Connect:Enterprise assets. IBM has led this market for over 30 years and this innovative partnership will enable this trusted offering, a defacto standard in file transfer for banks, to grow in its […]

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Ship From Store: Easier or Harder Than You Think…It Depends

Shipping costs matter It’s hard to imagine a current retailer that’s not at least a little bit concerned about the potential competitive incursion of Amazon on their business. But, beyond the obvious price and product assortment aspects of competing against Amazon, there’s an area where many retailers have a competitive asset that they’re overlooking…it’s called […]

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Master Customer Engagement with Advice from Industry Pros: Live Virtual Event

A new year means new opportunities to master new skills. As we settle into 2017, Marketing and Commerce professionals everywhere are hitting the ground running as they look for unique ways to successfully engage customers. From innovative campaigns, to clickable emails, to eye-catching advertising displays, creating a unique (and successful) customer journey is no easy […]

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Accelerating Adoption of Immediate Payments

A few months ago, I wrote about the pressures on financial institutions to offer immediate payments processing to their customers. “Banks should plan for a real-time everything in the future – more than just a payment type, real-time will underpin everything digital that a bank does,” states Gareth Lodge, senior analyst at Celent.* Understanding the […]

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IBM Payments Gateway Placed as Leader in The Forrester Wave: Global Commerce Payment Providers, 4Q 2016 report

The first ever The Forrester Wave™: Global Commerce Payment Providers, 4Q 2016  report has been released and Forrester has placed IBM Payment Gateway solution as a Leader in its evaluation. This report underscores for us the importance merchants are placing on their payments acceptance systems to meet the high expectations of shoppers, dependable data security, and to […]

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IBM Amplify 2016 Keynote Summaries and Video On-Demand

The IBM Amplify 2016 keynote presentations offers some of the best ideas and solutions available today, and some coming soon, to enable leaders and practitioners across all commerce areas to Outthink Ordinary. Read the summaries and watch the on-demand videos for: eCommerce and Merchandising Customer Analytics Marketing Digital Experience eCommerce and Merchandising Keynote In Tuesday’s […]

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Observations from NACHA PAYMENTS 2016

I spent last week in the Valley of the Sun attending the annual NACHA PAYMENTS conference. While it was a great excuse to enjoy some time in the beautiful Phoenix weather, it was also an opportunity to learn more about what is top of mind for banking payment professionals. This year’s prevailing theme was payment […]

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Blockchain: Jump-Start the Revolution to Quicker Cross-Border Transactions

Have you ever transferred money to a family member in another country? Or paid an overseas vendor in local currency? In today’s digital, real-time connected world, these types of transactions should be simple, quick, and low-risk. However, the reality is cross-border payments involve multiple intermediaries, include significant costs, take several days to process, and are […]

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Running Your File Transfer Service Like a Business

Vendors focus on products and solutions to help you provide important file transfer capability that supports key business processes. But it takes more than products and solutions. Leading companies realize that it requires people, process, and technology to deliver a successful service to the business. Some of those processes are around how you define, measure, […]

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Welcome Campaigns: Tips for Getting the Customer Journey off to a Strong Start

“You never get a second chance to make a first impression.” Whether you attribute the words to playwright Oscar Wilde, humorist Will Rogers or a ‘60s Madison Avenue ad campaign, there’s little denying their application in today’s digital marketing world. Take the classic welcome email, for example. When customers initially provide their email address, companies […]

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LIVE TWITTER CHAT – Competing in an Omni-Channel World

Following is a guest post by Lee Linthicum, Custom Research Director at Planet Retail. Global retailing has become increasingly complex as shoppers around the world become more demanding. Empowered by technology, shoppers are able to research and compare products and prices before making a purchase like never before. Moreover, shoppers not only expect the best […]

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