Senior Portfolio Manager for Retail & Mobile Payments

Complete Payments Solution for Online Marketplaces Introduced

An online ‘marketplace’ is a centralized trade exchange for buyers and sellers of goods and services managed by the marketplace operator. Well-known marketplaces include services like Avvo for legal advice, Fiverr for creative services, TaskRabbit for small jobs or Thumbtack for local services work. As a marketplace provider, accepting payments can be daunting. When you […]

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In-Store Mobile Payments Will Grow Faster Than Any Other over the next 5 Years

According to the Forrester Data Mobile Payments Forecast, 2016 to 2021, mobile in-person payments will grow to 6.8x what is was in 2015. Shoppers are taking their phones into your stores more often than they ever have before. In fact, according to the Google Shopper Marketing Agency Council and M/A/R/C Research, 84% of smartphone shoppers […]

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Merchants Should Look to Mobile Checkout to Increase the Use of Their Private Label Cards

If you are like my family, you are frequent visitors to Target. We have one of the super-sized stores right near the house and we are constantly running in to get something. One thing you have probably noticed if you are a Target shopper is that every time you checkout you are asked if you’d […]

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Why Owning Mobile Payments Is Good for Retailers and Their Customers: Part Three

In our first two blogs in this series (part one and part two), we addressed the issues facing consumers as they try to juggle apps and loyalty offers during checkout, and how retailers drive success by staying connected to their customers and maximizing margins.  A branded mobile payment solution using a payment method saved on file could […]

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Why Owning Mobile Payments Is Good for Retailers and Their Customers: Part One

Loyal brand customers like Becky are now using their smartphones while shopping in store 75% of the time, but she has a mobile checkout problem. She likes using her mobile phone for checkout but she wants a fast, easy mobile payments experience with her favorite brand’s loyalty rewards and coupons available in a single mobile […]

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Why is T-Mobile Winning As The ‘Un-Carrier’? OR When The Telephone Company No Longer Wants To Be A Telephone Company

First, we should probably try and determine why any communications provider—be it a wireless, ISP or cable company—would want to be known as the ‘un-carrier’? Well, we don’t need to look very far for the answer. Advocacy rates—measures used to determine not only the satisfaction of customers but more importantly, how strongly they feel connected […]

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Lessons from TM Forum: Why Catalog-Driven Order Management?

During the last week in May, I attended the Telemanagement Forum (TM Forum) in Dublin, Ireland.  One of the topics that generated buzz at the show was around how ordering is changing in the telecommunications industry.  Over the past year or two, the term ‘catalog-driven’ has been picking up momentum, and that was clearly the […]

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