Artificial and Human Intelligence: How You’ll Make Better Decisions

Somewhere around 1973, I watched the movie, Westworld; a science fiction story set in 1983 (that was the future then), where a robot malfunction creates havoc and terror for unsuspecting vacationers at a futuristic, adult-themed amusement park. It was one of the earlier films dealing with the issue of where you draw the line between […]

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Rethink Design Thinking: Function and Process Comes First

Let me ask you something. If you wanted to understand how the game of baseball were played, would you ask a player how he plays the game, or would ask him how the game is played? There’s a big difference, so think before you answer. Design Thinking can help people perform better, more efficiently, and […]

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Mr. Potato Head, the Business Manager

Do you remember playing with Mr. Potato Head as a kid? If you’re old enough (and I am), the original one actually only came with just the body parts and you supplied the potato. Today’s Mr. Potato Head comes with the body and all the parts, and it’s just up to the kids to figure […]

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Flip Your Structure to Drive Business

The retail landscape is shifting to provide the ultimate customer experience. Technology is forcing this issue, and the Internet is providing a more direct relationship with the customer. If you’ve grown up in retail, you won’t be surprised to see technology is moving much faster than anyone can possibly keep up with; and retailers are […]

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