THINK Ahead: 6 industry experts tell us why they are excited for Think 2019

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San Francisco here we come! Think 2019 is fast approaching and we can’t wait to be sitting on the dock of the bay. IBM’s annual Think conference is a great place to network  with industry experts and thought leaders, as well as discover how purpose-built AI and blockchain can help you make smarter decisions and deliver better customer experiences. Watson Customer Engagement is getting a head start to the week with a pre-Think conference beginning on Monday for our Marketing, Commerce and Supply Chain professionals.

With so much to learn and see, what are the things you can’t miss? We asked a few experts to share what they are looking forward to seeing at Think. Here’s what they had to say:


“I can’t wait to attend #Think2019 to learn about what’s new and improved in the world of AI and how it impacts customer experience.

My takeaways come from not only learning what’s new, but listening to customers share their stories. These are real-life examples of how companies are using AI and data to improve their process and enhance their customers experiences.“

Follow Shep Hyken (@Hyken): Customer service and experience expert, keynote speaker and New York Times bestselling author



“While I’m looking forward to hearing from amazing speakers and the latest on IBM’s AI, cloud, data, security, and other emerging technologies, I’m most excited to connect with so many friends and colleagues who will be attending IBM Think. While technology is critical, it’s our relationships with others and how we deploy technology that drives our greatest successes.”

Follow Tamara McCleary (@TamaraMcCleary): CEO of Thulium, a global social media marketing agency, Driving Smart Social™ through proprietary data analytics and award-winning storytelling serving global tech giants.




“Think is a great opportunity not only to get hands-on with some of the latest, most exciting technology from IBM but in addition, is a fantastic opportunity to meet and network with some of the brightest minds in the industry.

The world of retail and e-commerce is evolving at warp speed and Think provides the opportunity to get to grips with the important trends which will shape the industry in the coming years”

Follow Andrew Busby (@andrewbusby): Founder & CEO of Retail Reflections, keynote speaker and consumer behavior, customer experience, and technology disruption expert.


“I’m looking forward to expanding my knowledge through the laundry-list of inspiring sessions. This conference should help us in becoming a bigger part of the AI disruption currently revolutionizing digital commerce.”

Follow Branden Moskwa (@bmoskwa): Founder and CEO of, and host of eCommerce Allstars Podcast.





“I cannot wait to learn all about IBM’s new innovations and what’s in store for 2019. I’m looking forward to hearing from world-class, industry leaders and connecting with supply chain professionals from around the globe!”

Follow Theresa Cetnarowski (@CSCMP): Account Manager for CSCMP, which has been the go-to professional association for supply chain management and logistics professionals for 55 years.




“Think 2019 is a must if you’re serious about being an insight-driven and customer-centric company that deploys AI to make smarter decisions to respond to customer behavior and optimize the end-to-end value chain. The good news is that this isn’t science fiction any more, and I’m looking forward to Think 2019 because it will help us all to practically move forward in this direction.”

Follow Peter Lavers (@PeterLavers): Expert in relationship marketing and customer experience management. He is a Director of Customer Attuned, helping clients to develop new and innovative ways to find, engage and satisfy customers.


We’re all looking forward to Think 2019. If you are unable to attend this year’s conference, you can see what’s happening by following along on Twitter:






Social Business Manager for Watson Customer Engagement

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