October 23, 2018 | Written by: Kirsten Kelley
Categorized: Digital Experience
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Is your intranet an afterthought? A little outdated? With so many external digital experience channels to manage, some businesses have neglected their intranet. But maybe it’s time to think again — an upgrade to your intranet platform can have a real impact on your business.
KFC is known for their recipes, like their secret blend of 11 herbs and spices, but they also have a recipe for intranet success. They use IBM Digital Experience software as their intranet platform, and they’ve brought a world-class digital experience to their organization’s internal communications.
TeamKFC is the communication and integration platform that all KFC employees, franchisees, and field and restaurant teams share and use to run the restaurants and their businesses. Powered by IBM Digital Experience software, the TeamKFC intranet is the daily access point for standard procedures, tools, reporting, and training, as well as news and announcements.
In a recent webinar, KFC explained how their intranet has evolved and what IBM Digital Experience means to their business. The key to their success with IBM DX: an “automated process of content workflow” that helps them drive the right information to all of their stakeholders at the right time.
KFC calls out three important benefits of their IBM Digital Experience intranet platform:
Single source of truth
Employees no longer have to hunt for information – it’s right there in their TeamKFC intranet. Further, they no longer have to print out training manuals, instructions on food preparation, or ship to store procedures. It’s all on TeamKFC, their single source of truth.
Speed of finding information
With an intuitive user interface and advanced search, employees spend less time on the intranet, so they can get back to serving customers. And with personalization to order – by employee, by role, by city, or by franchise — associates and franchisees quickly find what they need. The benefits extend to employee training. It’s typical in the fast food business for employee turnover to be high, so it’s important to be able to quickly and consistently bring new employees onboard and give them all the information they need to deliver excellent customer service.
Platform for innovation
With the easy-to-use user interface and automated process of content workflow, the internal KFC development team now has the power and bandwidth to innovate. They can experiment with cutting edge technologies, like mobile and voice apps, to see if they’ll be a fit in their organization.
The result — easier, faster access to all the information people need to do their jobs. IBM Digital Experience has given KFC the opportunity to strengthen its foundation and foster innovation in their organization.
Is it time to rethink your intranet?