B2B Commerce

Analyst report: CPQ linked to revenue gains and better customer experiences

Share this post:




The Easy Button

Have you ever wished for an “Easy Button?” Started in 2005 as part of an ad campaign for Staples, the office supply company, the Easy Button has become a funny metaphor for finding better solutions to frustrating situations. In business, as well as life in general, sadly, there’s no actual Easy Button, but we’re all trying to simplify the processes we use and find better, more streamlined ways forward.

B2Bs, by the nature of their businesses, face a complicated selling process, with many variables that can cause errors and delays. A base product can be configured in multiple ways, with multiple components, pricing varies based on the configuration, and preparing a custom price quote depends on both of those factors.


The CPQ (Configure, Price, Quote) Solution

A strong Configure, Price, Quote solution has the power to cut through the complexities of the B2B sales process and make it easier to deliver the right product at the right price, to every customer. IBM CPQ simplifies challenging selling processes by automating the configuration, pricing and quoting of complex products, services and bundles. This streamlined sales process guides eCommerce customers, sales teams, call center representatives and partners in selecting and validating the right products and services. When the B2B sales process is streamlined, overall efficiency improves, and in turn, so do customer experience and revenue.


Aberdeen Findings

The Aberdeen Group published findings in August 2017 that show what a powerful tool CPQ can be for B2Bs. CPQ delivers value where it matters – users are able to grow their profit margins at a 57% greater rate (6.4% vs. 4.1%), compared to non-CPQ users. And CPQ users increase revenue 48% year over year compared to non-users (12.6% vs.8.5%).



The right CPQ process enables organizations to ensure each customer gets the right and complete solution. It can streamline B2B processes that can be cumbersome due to complex product configurations, pricing or quote preparation. And the value of a good CPQ to business extends to profit margins and revenue. It’s no Easy Button, but CPQ is a powerful tool for B2Bs.

To learn more, read our whitepaper, “5 Steps to Transform Selling”.

Or, click the button for more quick stats that demonstrate the power of CPQ for B2Bs.







Worldwide Product Marketing Manager - B2B Commerce

More B2B Commerce stories

Better Customer Digital Experiences AND a 661% ROI

Ever wish you could go back to a simpler time? People who had businesses back before the internet were interested in providing a great customer experience, but it was all pretty straightforward. The customer had only a few touch points with the business — face to face, phone or mail – and the successful businesses  […]

Continue reading

Partner with a leader for order management and fulfillment software

“… the IBM Order Management solution has most recently been named  a Leader by International Data Corporation for both mid-market and enterprise retailers” In an environment of “have it your way” consumers and digital transformation pressures, you as a retailer are in a race to deliver an optimal and consistent customer experience on the web, […]

Continue reading

Is your eCommerce platform helping in the fight for market share?

Throughout the year, we connect with our clients around the globe to identify the challenges they face and understand how our solutions are helping them overcome those challenges. We’ve heard from countless eCommerce practitioners about their battle against large, online heavyweights stealing market share and exploiting margins. It’s a real struggle for some retailers as […]

Continue reading