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The first ever The Forrester Wave™: Global Commerce Payment Providers, 4Q 2016 report has been released and Forrester has placed IBM Payment Gateway solution as a Leader in its evaluation. This report underscores for us the importance merchants are placing on their payments acceptance systems to meet the high expectations of shoppers, dependable data security, and to deliver excellence in customer service by orchestrating complex payment processing scenarios, in any channel.
Forrester’s evaluation notes that our approach enables maximum global acquirer flexibility. IBM Payments Gateway does not require a specific merchant banking relationship, and in fact, supports multiple merchant accounts simultaneously. Forrester recognizes IBM’s extensive number of acquiring partners, payment methods and country support. It states that clients who already use IBM commerce products will like the single point of contact and managed integration. IBM Payments Gateway is a part of the Watson Commerce family of solutions that encompasses the entire customer journey lifecycle, and is pre-integrated to companion solutions like Order Management and WebSphere Commerce. The report states that IBM Watson and Safer Payments (through IRIS Analytics acquisition) bring additional services to extract customer insights and combat fraud respectively. Forrester says that IBM excels at communicating our vision and product roadmap to clients, and provides them a simple tiered pricing and billing model that is transparent and detailed.
Forrester’s analysis and evaluation spanned a comprehensive set of criteria grouped by category:
IBM Payment Gateway solution was ranked a LEADER based on the rigorous assessment across these dimensions, earning among the highest scores in core technology infrastructure, commercial terms, product and service vision, and global presence and support criteria.
Read the detailed report, The Forrester Wave™: Global Commerce Payment Providers, 4Q 2016 for an explanation of these scores and the evaluation criteria.
We believe we achieved these results through a laser focus on continuous innovation and improvement in all areas of payments execution and customer experience.
Forrester calls out four key components necessary for providers to deliver value to merchants:
- Unlocking retailers from channel-specific and siloed views of customers
- Optimizing payment processing for global expansion
- Cultivating security and fraud solutions to tackle evolving risks
- Delivering unique revenue-generating, value-added solutions
IBM Watson Commerce and the IBM Payments Gateway deliver on those goals by providing a complete end-to-end commerce solution with integrated payments to our customers as they evolve through generational stages of omni-channel maturity. By doing so, we have ensured that our solutions are essential to our customers’ success. We feel this recognition by experts in the analyst community serves as a reminder about the leadership and value we bring to a wide set of industries and business models.