B2B Integration

IDC Weighs In: What’s the ROI of B2B Integration on Cloud?

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When it comes to increasing revenue, speeding up time to market, and improving efficiency, a modern approach to B2B integration is critical. That’s because all these outcomes depend on having a successful business network — one that’s flexible and cost-effective. Of course, no business can afford to sacrifice innovation to keep costs in check. Fortunately, cloud-based B2B services make it possible to have it both ways.

Modernizing B2B integration can have a transformative effect on almost any type of business, but especially for organizations that need to expand into new markets and geographies, consolidate B2B operations, and centralize all trading partner activities. However, when businesses lack trained staff, it’s difficult, if not impossible, to maintain legacy B2B infrastructures. Those outdated systems also make it hard to meet increasing regulatory requirements — often they’re no longer supported or not compliant with new regulations.

Most business leaders understand that cloud computing can fundamentally change the way businesses implement B2B integration — in theory. But what’s the actual return on investment of B2B integration as a service? And what kind of real-world value are companies seeing — benefits that go beyond cost savings?

To find out, IDC interviewed eight IBM clients to discover the impact of using IBM Sterling B2B Integration Services on their operations and their businesses as a whole. For a quick walk-through of their findings, view the SlideShare below.

Overall, IDC projects that the investments these organizations have made will yield an average three-year return of 308% — or more than $4 in benefits for $1 invested. They also significantly reduced the staff time required to support B2B operations and call centers. And they realized an average of $3 million in additional revenue per organization. You can read the IDC white paper to get the whole story.

Those are some impressive results. So what made this kind of ROI possible?

The organizations interviewed provided several examples of the specific benefits of IBM solutions, including:

  • Diminished risk: They lowered the frequency of outages and errors affecting their B2B platforms, saving productive time for employees and boosting operational efficiency. IBM solutions also decreased the frequency of B2B-related downtime and errors.
  • Improved productivity: They developed additional business opportunities and sped up the recognition of revenue. Whether that meant providing a platform for growth as new business opportunities came up or enabling new business partnerships and onboarding them faster, IBM B2B integration services provided the scalability these organizations needed.
  • Increased staff efficiencies: IBM solutions helped B2B-related staff save time while also enabling growth of B2B environments — without the need to invest in more staff — thanks to automation and repeatable processes, as well as IBM’s expertise to handle day-to-day operations.
  • Reduced IT infrastructure costs: They significantly cut infrastructure costs associated with supporting on-premise B2B platforms while ensuring a common platform across business locations.

Right now, entire supply chains are being completely transformed. With the right people and processes in place — and with modern B2B technology in use — forward-thinking organizations can gain immense value and become leaders in the digital economy.

 

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