July 30, 2012 | Written by: John Mesberg
Share this post:
What if you were unhappy with your cell phone service provider’s coverage, customer support, rates, or simply their overall level of service? If you are like me, you would find a new carrier; one you feel more comfortable with and which delivers the level of service you deserve. But now that service provider informs you they plan to charge fees for transporting your number and contacts to your new provider, even if your contract has expired. Maybe they are attempting to recover costs for losing you as a customer. Or, perhaps, they simply want to deter you from switching. However they choose to justify these tactics, you would not accept this as the right way to do business.
I just heard that other VANs are charging customers to leave, and that is just ridiculous. Imagine being forced to pay €50 per trading partner, even though you fulfilled your contractual obligations! Think about it…you may be unhappy with the level of service they have delivered, or fed up with the regular outages wreaking havoc on your supply chain, or maybe just planning to explore a new service provider when your contract expires…but some companies won’t treat you fairly and will do anything to hold you hostage.
Don’t let your VAN provider bully you with financial penalties and other excessive “fees” intended to prevent you from doing what’s best for your business. You deserve a VAN that provides you the service you expect, and treats you as a valuable partner. IBM’s EDI VAN is designed with your needs in mind. It provides you with the foundational component to collaborate with your business community to deliver Smarter Commerce by synchronizing your customers’ insights with your value chain. It’s time to learn about the IBM difference and see how our B2B Cloud Services can exceed your long-term EDI needs.