April 9, 2012 | Written by: John Mesberg
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The use of mobile and social networking technologies is influencing every industry. Changes in shopping and buying behavior can have a ripple effect through the entire supply chain, presenting obstacles to companies that have never faced such a dynamic environment. How can they compete when the rules of the game are changing all the time? They’re turning to Smarter Commerce in order to create a more agile supply chain—one that can deal with issues through better communication and visibility.
With this transformation, the number of partners, customers, and suppliers a company must work with is constantly growing, and the complexity of those connections and the platforms to support them is increasing. In addition, expanding into global markets means organizations need commerce solutions that can handle complex regulations. No wonder many businesses are having a hard time gaining a competitive advantage.
For many, the answer is business-to-business (B2B) integration on cloud. This solution can be a game-changer in a company’s move to Smarter Commerce because it has the potential to transform these challenges into opportunities. It’s becoming a “one stop shop” for more than just for data and file transfer, transactions and transaction management, but also for process solutions.
Take for example a major appliance manufacturer. They’ve got stoves, dishwashers and washing machines that need repairs, but sometimes their repair contractors can’t locate the right part. They need a consistent process to manage how they get the parts they need—no matter where that part is coming from. So, they synch up their supplier portal with real-time parts availability. That means a repair contractor in the field can find out right away where and when to get the right part for the job.
The benefits go beyond customer satisfaction—who doesn’t want faster service and quicker completion times? These kinds of synchronized process solutions can also increase efficiency and reduce costs. In this example, repair contractors can be more productive with their time because there’s no need for repeat visits.
For every industry, agile B2B integration on cloud is more than a competitive advantage—it’s a business imperative. To learn more about Smarter Commerce and the role of B2B integration on cloud, watch this webcast with experts from IBM.