Topics
Home is where the heart is
The modern family is not one where we all live in the same house, this is often driven by our desire for independence, once we become adults, we more often than not want to spread our wings and build our own nest. However as “adult children” move away, their parent and elderly relatives grow older […]
IBM – Headline Sponsor at Cloud Expo Europe
It’s that time of year again when the great and the good of the Cloud world converge on London and showcase their wares to an eager delegation of attendees. Yes, Cloud Expo Europe 2019 is almost upon us. IBM will be there as the headline sponsor for the event, there will be numerous opportunities to […]
Home is where the heart is
The modern family is not one where we all live in the same house, this is often driven by our desire for independence, once we become adults, we more often than not want to spread our wings and build our own nest. However as “adult children” move away, their parent and elderly relatives grow older […]
Overcoming Government Inertia
Peter got off the phone from Nina with relief. He now had the support he expected from the Government, but it had taken numerous phone calls and persistence to get it. Within the Government department, Nina and her team had spent several frantic days trying to understand discrepancies in Peter’s records. It had taken a […]
Optimizing the performance of your blockchain
Time flies! The Think 2019 conference is almost here! With my colleague Jorge, I will be in San Francisco presenting our experience of running performance testing on the IBM Blockchain Platform. Through customer engagements and internal projects, we have gained some insight that we are looking forward to sharing. People can be intimidated by the […]
The next level of collaboration between IBM and Vodafone
I’m excited to share the next level of our two decades of collaboration between IBM and Vodafone today, which accelerates our strategy to drive consistent and open Cloud management. Our two companies have entered a new strategic commercial agreement to provide clients with the open, flexible technologies they need to integrate multiple clouds. We’ve also […]
The Rise of Virtual Assistants: Lessons on Scale and Bias for Your AI Projects
Artificial intelligence (AI) is set to remain a red-hot growth area. Research from the International Data Corporation (IDC) estimates that by 2022, global spending on AI projects will reach $77.6 billion: nearly three times the forecast for 2018. But as telco, media and entertainment companies press ahead with AI initiatives, significant challenges lie ahead. As […]
From hype to help – Making AI real for supply chain professionals
At this point, supply chain professionals might be getting a bit impatient with AI. You’ve likely heard how this technology is poised to revolutionise the supply chain. But as a supply chain professional, you’re not working in R&D; you’re responsible for P&L. The obvious question is: what’s in it for me and my bottom-line performance? […]
How to be a conversational bank – Seven steps to smarter customer service
In my previous blog post I discussed the emergence of conversational banking – the use of highly-capable virtual agents, underpinned by customer data and cleverly-applied AI, to make digital banking personal. So how do you get started – and what are the key things to focus on? Technology is already enabling conversational banking. Platforms such […]
Application Modernisation – Rewrite what’s necessary, but don’t necessarily rewrite!
I’m in a very fortunate position to speak to lots of customers from various industries, across the UK, lately the conversations have been about application modernisation and the choices available to businesses. In this first in a series of blogs I want to share the options that IBM brings to organisations who are embarking on […]
Banking with personality
The future of banking is conversational People don’t stand for inconvenience these days. We buy everything from shoes to fridge freezers at the swipe of a screen. We stream films on the day of release and watch entire boxsets in one sitting. We don’t wait to catch up with friends in person – we send […]
Engineering bias out of AI
Notorious examples of bias in facial recognition algorithms have received a lot of adverse coverage this year. It highlights the explosion of bias in AI systems and algorithms, but according to IBM Research, only unbiased AI will survive. To counter such bias, companies like IBM have been making data sets and toolkits available. An example […]
Cloud computing; is it the treatment for our over-burdened NHS?
Faced with a growing, maturing population and diminishing resources, it’s crunch time for the NHS. Rising patient numbers mean there’s more data to interpret, which puts a strain on ageing technology. Combine this with a public that expects faster, more secure, more personalised care, and something has to change. Under these pressures, the NHS struggles […]
Ensuring Trust in Government Services
Becoming Citizen-Driven The focus on the consumer driving digital disruption in commercial sectors has raised expectations of Government. The whole of government is becoming citizen centric, and digitising government demands that today’s departments silos are spanned. Government is becoming devolved and decentralised and the technical challenge is accentuated by the business change. Citizen-centricity demands one […]
The Ethics of AI in Government
“How was the decision made?” The department’s minister and permanent secretary sat before a select committee looking into a recent tragedy. “The system made the decision using artificial intelligence,” came the reply. The decision made was poor and had triggered a catastrophic sequence of events. “How did the system make the decision?” the chairman persevered. […]