Chris Nott

By Chris Nott on 15 July, 2019

What can government learn from Wimbledon’s one chance to deliver?

In this third and final blog post on what government can learn from Wimbledon, I discuss how Wimbledon uses cloud to meet huge fluctuations in demand for its digital platforms and how it ensures its services are accessible for fans throughout The Championships.  My previous posts in this series explore innovating fabulous services and use […]

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By Chris Nott on 24 June, 2019

What can government learn from Wimbledon’s AI video highlights?

In part one of this series of three blog posts, I explored how IBM and Wimbledon innovates to deliver a fabulous digital experience for fans.  In this second part, I look at what government can learn from Wimbledon’s use of artificial intelligence (AI) in automating the video production of match highlights. Automating video production Consumer […]

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By Chris Nott on 20 June, 2019

What can government learn from Wimbledon’s fabulous innovative services?

2019 marks 30 years of technology and innovation partnership between IBM and Wimbledon, a relationship underpinned by assured delivery of data and digital experience to millions around the world.  Wimbledon has transformed itself into a data driven media organization continually innovating to sustain its position as the world’s top tennis tournament.  Using the latest technologies […]

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By Chris Nott on 13 June, 2019

Becoming a data driven government – Part 2

In the first part, I described the motivations for government to be data driven and the challenges to achieving this at enterprise scale. Success factors I see five major areas that need to change for Government departments to become data driven. Skills and culture The most significant change comes when business leaders recognise the advantages […]

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By Chris Nott on 10 June, 2019

Becoming a data driven government – Part 1

22% of governments have adopted cognitive computing by piloting or operating services versus 26% in other industries according to a recent survey by the IBM Institute for Business Value. Cognitive government We have seen Government successfully move on-line in recent years to deliver multi-channel services to citizens, often by using technology platforms. Historic siloed applications […]

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By Chris Nott on 26 February, 2019

Gaining the information advantage

Government departments are facing varied and evolving threats. These are often asymmetric and demand speed and agility by Governments to understand and counter adversaries that include serious organized crime, fraudsters, insurgencies and terrorism. It is not limited to defence and public safety organisations, but affects departments collecting taxes and providing benefits. Cloud computing offers new […]

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By Chris Nott on 21 February, 2019

Overcoming Government Inertia

Peter got off the phone from Nina with relief. He now had the support he expected from the Government, but it had taken numerous phone calls and persistence to get it. Within the Government department, Nina and her team had spent several frantic days trying to understand discrepancies in Peter’s records. It had taken a […]

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By Chris Nott on 22 November, 2018

Engineering bias out of AI

Notorious examples of bias in facial recognition algorithms have received a lot of adverse coverage this year.  It highlights the explosion of bias in AI systems and algorithms, but according to IBM Research, only unbiased AI will survive.  To counter such bias, companies like IBM have been making data sets and toolkits available.  An example […]

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By Chris Nott on 22 October, 2018

Ensuring Trust in Government Services

Becoming Citizen-Driven The focus on the consumer driving digital disruption in commercial sectors has raised expectations of Government.  The whole of government is becoming citizen centric, and digitising government demands that today’s departments silos are spanned.  Government is becoming devolved and decentralised and the technical challenge is accentuated by the business change.  Citizen-centricity demands one […]

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By Chris Nott on 10 October, 2018

The Ethics of AI in Government

“How was the decision made?” The department’s minister and permanent secretary sat before a select committee looking into a recent tragedy. “The system made the decision using artificial intelligence,” came the reply.  The decision made was poor and had triggered a catastrophic sequence of events. “How did the system make the decision?” the chairman persevered.  […]

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