Customer Experience vs Customer Engagement
With consumers wanting to experience media and content in new ways, Telco and Media & Entertainment companies must find new means to engage with existing and potential customers with the goal of developing new markets, new revenue streams and new business efficiencies. Earlier this year, I joined George Bevir, Editor, IBC365, to discuss the ever-growing trade-off of […]
Application Modernisation – Rewrite what’s necessary, but don’t necessarily rewrite!
I’m in a very fortunate position to speak to lots of customers from various industries, across the UK, lately the conversations have been about application modernisation and the choices available to businesses. In this first in a series of blogs I want to share the options that IBM brings to organisations who are embarking on […]
Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence
Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – are the biggest barriers to business growth in the AI era. This means CEOs are looking to their CHRO to lead […]
The Power Systems plan has three prongs
There is a plan, which is always reassuring to know. Let me tell you about it. I was part of an event in Germany earlier in the year, and the plan was announced there. We have been saying a lot about Linux and AI in recent years, which are areas we are relatively new into […]
Banking with personality
The future of banking is conversational People don’t stand for inconvenience these days. We buy everything from shoes to fridge freezers at the swipe of a screen. We stream films on the day of release and watch entire boxsets in one sitting. We don’t wait to catch up with friends in person – we send […]
Engineering bias out of AI
Notorious examples of bias in facial recognition algorithms have received a lot of adverse coverage this year. It highlights the explosion of bias in AI systems and algorithms, but according to IBM Research, only unbiased AI will survive. To counter such bias, companies like IBM have been making data sets and toolkits available. An example […]
NHS England looks to the future
This year the UK’s National Health Service (NHS) turned 70, making it the ideal time to reflect on its many achievements, and also to look ahead, and consider how the NHS can continue to deliver quality care for all in the face of modern challenges such as an ageing population and a rise in lifestyle-related […]
Innovation through data – The Right Road Ahead
For the last few years, there has been considerable confusion amongst construction product manufacturers regarding how to make their “BIM” (Building information modelling) information available to the market. With a lack of standards and guidance, manufacturers are struggling to effectively communicate and keep their product information up to date. This represents a risk to the […]
Using AI to Transform the Customer Experience: What Can You Learn from the Past?
The old cliché still holds true: if you don’t learn from history, then you’re likely to repeat your mistakes. But by digging into the past, you can uncover a wealth of insights to guide your next initiative—and this is especially true as companies aim to unlock the huge potential of AI. Research from the IBM […]
Think London 2018 – THINK You’re Ready?
How are emerging technologies changing the way we live, work and interact with one another every day? How can artificial intelligence bring the future even closer? How can we win the cybersecurity game? IBM’s signature UK event, Think London 2018, will provide you with answers to these questions by showcasing how we are helping clients […]
Football’s Must Win Game
Football is changing. Season ticket holders are getting older and digital disruption threatens the status quo and the traditional way fans view the beautiful game. With full stadiums and the continued growth in TV revenue no longer guaranteed, it is time for football clubs to harness the power of technology to enhance fan experience, without […]
Cloud computing; is it the treatment for our over-burdened NHS?
Faced with a growing, maturing population and diminishing resources, it’s crunch time for the NHS. Rising patient numbers mean there’s more data to interpret, which puts a strain on ageing technology. Combine this with a public that expects faster, more secure, more personalised care, and something has to change. Under these pressures, the NHS struggles […]
Ensuring Trust in Government Services
Becoming Citizen-Driven The focus on the consumer driving digital disruption in commercial sectors has raised expectations of Government. The whole of government is becoming citizen centric, and digitising government demands that today’s departments silos are spanned. Government is becoming devolved and decentralised and the technical challenge is accentuated by the business change. Citizen-centricity demands one […]
The Ethics of AI in Government
“How was the decision made?” The department’s minister and permanent secretary sat before a select committee looking into a recent tragedy. “The system made the decision using artificial intelligence,” came the reply. The decision made was poor and had triggered a catastrophic sequence of events. “How did the system make the decision?” the chairman persevered. […]
Digital Transformation – How to Differentiate and Create Competitive Advantage in the Digital Era
Over 60 years, Information Technology (IT) industry has and continues to transform organisations through digitising and automating tasks and processes. Starting with simple mathematical operations, IT has now evolved to highly complex algorithms that, for example, can compute and predict national demand for utility consumption every few minutes. A by-product of automation is data – […]