Hyper-localised retail: Stay relevant with local data
Originally published in Essential Retail. Modern consumers have drastically changed the retailing landscape as their expectations can be instantly satisfied across multiple channels and locations. As a consequence, proximity and relevance are key to retailers seeking to keep their competitive edge and delight their shoppers through unique in-store experiences. Retailers aim to achieve efficiency and […]
Blockchain Project Roadmap
Over the past month, Stacy and her peers – all department head of a large government agency – have been frequently exposed to dozens of articles and events around blockchain, talking about the great potential it could unlock in the government domain. Yet, she and her colleagues are struggling to see a feasible approach to […]
Pitching for Success: Deepening Customer Engagement with AI
News reports tend to sensationalise the existing state and future potential of AI technology, leading to unrealistic expectations in the business community and generating unfounded concerns in wider society. Thanks in part to the hype surrounding AI, many C-level executives are unsure how they can add value to their organisations with the technology. Recent research […]
Artificial Intelligence – a team sport
What does it mean to deploy artificial intelligence into your business and what makes an AI project successful? These are some of the many questions we will be tackling in depth at our upcoming event on the 21st May at The Groucho Club, but until then, here are some topics you might wish to consider. […]
Employee Experience: Making work worthwhile
Why employee experience is a deal-breaker for successful companies In recent years, organisations have ploughed resources into enhancing the customer experience. This is, and will always be, an important focus area. But IBM research shows that employee experience is just as vital to the productivity and resilience of a business. As we discussed at the […]
Redefine the rules. Realise transformation.
What’s the point of architecture that can go faster, if you don’t go faster? As the Worldwide Development Discipline Leader for the IBM Cloud Garage, I work with clients who are trying to shift their businesses to the cloud as a way to beat their competitors to market, now and in the future. Companies feel […]
Making tomorrow: why culture matters most when it comes to AI
Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]
MobileID: ID verification with IBM Cloud
Thanks to the internet, business is more globalised than ever. But with fewer face-to-face transactions, how can organisations be sure that potential customers are who they say they are? At MobileID, we’re providing an answer with our ID verification mobile apps built in the IBM Cloud. Solving the identity puzzle Building trusted relationships is an […]
Getting banks smarter with mortgages
Leading a revolution in the mortgage market Choosing a mortgage is one of the most important financial decisions most consumers ever make. It can also be a difficult one to get right. The days of the 20-year mortgage taken out with the family bank is receding; customers are shopping around for the best deals, both […]
Cloud computing: Unlocking its power for government
Originally published in New Statesman. For most of the UK population, cloud-based services are part of everyday life, from online banking and social media to service oriented businesses like Uber. Without equivalent services the government risks falling short of expectations. Cloud computing is more than an internet-based platform. Harnessing it unlocks the potential to create […]
Cloud adoption – get beyond that 20% barrier
Cloud adoption is already high, but mainly comprises non-core workloads. As many as 70 percent of executives say their organisations use multiple clouds today, hence the common phrase multicloud. But so far, they have been using them primarily for non-core workloads; 80 to 90 percent of enterprise workloads have not yet migrated to the cloud. Hybrid multicloud […]
From old to new: the evolution of HR
Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]
Virtual Retail – How AI is enabling a dialogue to make customer engagement personal
Retailers are on the front line of a dramatic shift in the way customers engage with businesses. The internet and smartphones have ushered in an “always-on” culture whereby we expect to be able to find everything we want and need at the swipe of a screen, to be delivered at a time that suits us. […]
Who is the best teacher of artificial intelligence?
When it comes to teaching Artificial Intelligence (machine learning), who is best placed to be the teacher? The ability to pass on your knowledge to others is a great gift and the best teachers are those who not only can “do” (unlike the old adage) but also excel in doing. But what about teaching a […]
Using blockchain to improve public safety
Graham is an officer in his country’s counter terrorism police force. Since the rise of social networks, he can draw on many information sources in his investigations and exploit the recent advances in big data technologies. Graham investigates counter terrorism cases where sharing information on threats with intelligence agencies around the globe would be beneficial. […]