What can retailers learn from Wimbledon’s fan engagement?
Like retailers, Wimbledon are in an industry going through unprecedented change where the ability to recognise – and address – market disruption is more critical than ever. Wimbledon are not only a sports tournament, they see themselves as a data-driven media business where being first to share insights and high video quality content is a […]
What can government learn from Wimbledon’s one chance to deliver?
In this third and final blog post on what government can learn from Wimbledon, I discuss how Wimbledon uses cloud to meet huge fluctuations in demand for its digital platforms and how it ensures its services are accessible for fans throughout The Championships. My previous posts in this series explore innovating fabulous services and use […]
Every cloud has a shadow hiding!
Apologies for the play on words – couldn’t resist it! This is our third blog, continuing the series of “where we’re going we don’t need roads” #dontneedroads, and for those of you wanting the throwback link how about Cliff Richard and the Shadows (cue Apache or Summer Holiday for those of a certain age!) So […]
Emerging Tech at SW19
IBM Technology Garden Every year, IBM has a Kiosk at Wimbledon where members of the public can come in and find out what we do to support The Championships as well as how some of the IBM technology we use works. For 2019, IBM have partnered with a data visualisation studio to build “The IBM […]
What can government learn from Wimbledon’s AI video highlights?
In part one of this series of three blog posts, I explored how IBM and Wimbledon innovates to deliver a fabulous digital experience for fans. In this second part, I look at what government can learn from Wimbledon’s use of artificial intelligence (AI) in automating the video production of match highlights. Automating video production Consumer […]
The Future of Work is (More) Fun – Part 2
Automation eliminates toil When the printing press was invented, it almost immediately eliminated the arduous practice of copying books by hand. (Before the printing press, writing out the pages for a single bible would take around three months.) This life-changing mechanization accelerated with the industrial revolution, and many labour-intensive tasks were automated. This included factory […]
The Future of Work is (More) Fun – Part 1
The Future of Work is (More) Fun With traditional industries and roles being disrupted by technology, it’s tempting to feel uneasy. But with it has come the rise of new collar employment, the reduction of toil with automation, the replacement of bureaucracy with collaboration and creativity. These changes are part of a general trend of […]
What can government learn from Wimbledon’s fabulous innovative services?
2019 marks 30 years of technology and innovation partnership between IBM and Wimbledon, a relationship underpinned by assured delivery of data and digital experience to millions around the world. Wimbledon has transformed itself into a data driven media organization continually innovating to sustain its position as the world’s top tennis tournament. Using the latest technologies […]
IBM serving up ace AI at Wimbledon 2019
Wimbledon is the tennis tournament every player dreams of winning and one of the highlights in the sporting calendar. As the world’s leading tennis tournament their brand focus is “in pursuit of greatness” demonstrating their continual desire to strive to be the best while also acknowledging that is a continual journey. For the last 30 […]
IBM and the NHS: Working in Partnership
As a new generation of technology is changing our lives there are no shortage of opportunities for technology to revolutionise the National Health Service (NHS). But it’s not just about getting the current systems working better for the 1.4 million NHS staff and over a million patients the NHS sees every day. As I discussed […]
Becoming a data driven government – Part 2
In the first part, I described the motivations for government to be data driven and the challenges to achieving this at enterprise scale. Success factors I see five major areas that need to change for Government departments to become data driven. Skills and culture The most significant change comes when business leaders recognise the advantages […]
Building a diverse and highly-skilled workforce for the future
By 2020 the digital skills gap will have grown to a huge 500,000 people according to Europe’s Digital Progress Report 2017. At the same time, UK school systems still primarily encourage more traditional routes into higher education via University excluding many young people from professional roles and emerging opportunities due to a lack of qualifications […]
Finding the right fit: why AI is the solution to the sustainable fashion crisis
From personalised recommendations to augmented reality fitting rooms, AI-powered technologies have caused a stir in the fashion world. But with a sustainability crisis casting a shadow over the industry, there’s an argument that brands are missing the real issue facing fashion. Sustainability and business performance Sustainability has been widely identified as a battleground for […]
Five Reasons Why Organisations Must Accelerate Inclusion Initiatives
From childhood, we have a need to fit in and be accepted — Maslow’s hierarchy of needs outlines the basic factors driving both personal and professional motivation, building self-worth and happiness. Engaged employees’ impact on business performance is well-documented – and organisations are implementing initiatives addressing health and well-being, inclusion and more. These initiatives must […]
Becoming a data driven government – Part 1
22% of governments have adopted cognitive computing by piloting or operating services versus 26% in other industries according to a recent survey by the IBM Institute for Business Value. Cognitive government We have seen Government successfully move on-line in recent years to deliver multi-channel services to citizens, often by using technology platforms. Historic siloed applications […]