Luc Goossens

Luc Goossens

Data & AI Technical Leader, IBM BeLux

I have a broad experience in the areas of business analytics, data warehousing, database methodologies, big data, cognitive solutions, project management, people management and re-engineering of business processes, which I acquired during numerous assignments in national and international environments. My main focus is to lead my very experienced team of business and technical presales experts in finding the best solution for your challenges in the context of Analytics: reporting, analysis, self-service, dashboarding, scorecarding, visualization, data exploration, planning, budgeting, forecasting, governance, GDPR, financial reporting, advanced analytics, predictive modeling, big data, data quality, cognitive solutions, data science, artificial intelligence (AI), machine learning and of course industry insight.

Data & AI

Multilingual virtual agents set to transform the customer care landscape

  When you call a company’s customer service line, you want answers, and you want them now – especially if you’re facing a crisis or emergency. So, when Covid-19 turned the world on its head, customers were not very happy to be held in a queue for hours because customer service teams just couldn’t handle […]

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Data & AI

Improving data governance and compliance for the financial services sector

  Data has become a hot topic in the financial service sector. Financial institutions are beginning to fully realize the benefits their data environment could generate but are grasping with the magnitude of the challenge of dealing with their legacy data systems. Only by improving their data governance and compliance can the financial service sector […]

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