Innovation

How Services Integration Helps Europeans Advance in a Multivendor World

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A rising trend in Europe has businesses and government agencies flocking to new ‘services’ integration solutions rather than traditional ‘systems’ integration to better manage increasingly diverse workloads and platforms.

Such solutions are bringing order to the modern multivendor IT environment, helping organizations consolidate IT management more efficiently, and providing greater visibility across discrete servers, networks, and applications.

While these solutions are helping organizations reach traditional business goals, like lowering costs, ensuring greater data protection and reinforcing client relationships, they’re also helping drive a wave of innovation across leading European industries. For example, when connecting cognitive capabilities with vast amounts of data and cloud infrastructures, organisations can achieve breakthroughs like detecting and resolving cyber-attacks, pre-empting problems or handling potential outages before they happen.

Such services also underpin major digital transformations, improving the way organisations serve their clients or reach completely new markets and new users.

For IBM’s part, a number of financial institutions, industrial service providers, oil & gas conglomerates and other industry players are gaining competitive edge with an integrated services delivery approach.

Recently the State Oil Company of the Azerbaijan Republic (SOCAR) and IBM announced it will work together to accelerate SOCAR’s digital transformation. A SOCAR-IBM joint venture called Caspian Innovation Center LLC has been established for the purpose of building and operating a competitive analytics and delivery center to provide IT, business transformation and business consulting services in Azerbaijan, the Caspian region and beyond. This strategic partnership will engage SOCAR’s industry expertise and IBM’s digital, cognitive computing and data science capabilities in building differentiated industry solutions and competencies in the region.

And, taking advantage of IBM’s new Watson-based services platform IBM and Danske Bank signed a 10-year IT infrastructure services contract leveraging the platform to develop and implement the first of a kind cognitive delivery platform. It will allow Danske to easily integrate existing systems and can be further used for development and deployment of new financial services. Danske Bank’s use of the platform will help ensure uninterrupted banking operations and a significant decrease of the number of incidents impacting business critical applications and end-users.

IBM Services offers end-to-end IT consulting and business services supported by an unparalleled global delivery network that is transforming its business to lead in an era of Cognitive and Cloud. As a cloud services integrator, IBM Services is managing the services and underlying infrastructure in an integrated and unified way. It is modernizing clients’ IT environments to help them meet the increasingly complex customer demands. It provides clients with innovative technology solutions that help them to improve their business processes and in turn, profitability.

These examples only scratch the surface, however. More and more companies and organizations across Europe are reaping the rewards and benefits of this new breed of service integration solution that connects and manages the vast array of services of the multivendor world.

General Manager, Global Technology Services, IBM Europe

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