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When it comes to the digital workplace, we view it in terms of stages, or generations. The first was device-centric and included a one-size-fits-all model, in which every employee received essentially the same type of device, the same applications, and the impersonalized levels of support service. The second generation focused on limited device choices and standardized services to achieve cost reductions. We are now in the third generation in which workers are given a more personalized, consumer-like experience. As a result, productivity and retention are often improved, as well as consumer experiences, all of which can lead to new revenue growth.
In this third generation, mobility and on-demand access to data and services have dissolved the four walls of the enterprise. Connected endpoints, location technology and leading edge visualization technology have blurred the lines between the virtual and the physical. As the transformation continues, the potential increases for cognitive and analytics to leverage and exploit the vast amount of data being generated.
This new digital workplace should improve the employee experience and reduce costs and as it does:
1. Automation, analytics, and cognitive will take hold;
2. The Internet of Things (IoT) will become pervasive, and;
3. Cloud, as-a-service models for the workplace will flourish.
The traditional corporate one-size-fits-all model worked well in a world of desktop computers where everything was hooked together and people worked at their desks. But we now have a spectrum of devices and we’re getting much more focused on the ways that people choose to engage and do their work.
In this third generation of the workplace as being very experience-centric. The way we all interact is becoming more electronic and mobile. In fact, mobility is already redefining operating and engagement models for organizations and consumers, and it can help shift the design of enterprise systems to focus on the experience of the user.
To fully embrace the third generation, CIOs must seek cognitive, automation, and analytic as-a-service solutions that it can use to create a consumer experience within the enterprise. But to do that, these four capabilities should be considered:
- Work Agile. IT needs to empower employees to work agile, and allow them the opportunity to effectively get their job done from anywhere, anytime on any device.
- Social Collaboration. A critical component of working agile is having the right tools to communicate and share ideas regardless of where employees are in the world.
- User Centric Apps. Providing access to the apps employees need leads to more productive users.
- Innovation. Finally, all of these capabilities need to be delivered in an innovative way. New technology and processes must be evaluated and deployed in an ongoing fashion to provide a better work experience.
With this strategy in place, enterprises can introduce a platform based on analytics, cognitive technology, and automation that will allow them to optimize and personalize employee services.
We can analyze all the data within the enterprise to drive better outcomes. We can interact with employees using cognitive natural language capabilities to answer questions for employees. And we can automate the workplace and support tools better than ever before.
By combining the power of analytics, cognitive, and automation with the ubiquity of mobile, organizations can achieve this third generation workplace. With it, they’ll be able to serve up rich data on location, within the proper context, based on user preferences and behaviors. What’s more, mobility solutions will increasingly serve as a cognitive extension, empowering employees and organizations to quickly acquire new skills, work more and better together, and make better decisions.
For more information, visit Digital Workplace Services.